Royal Ace Casino Review Summary
This unbiased Royale Ace Casino review will help you make an informed decision before you create an account and deposit money. We’ll show you the good, the bad, and the ugly, touching on security, customer support, game selection, and bonus value.
How does this gambling site compare to the hundreds of others out there that accept US players?
Based on our advanced review process and comments from around the web, we don’t confidently recommend Royal Ace Casino. The site’s complicated terms and limited banking methods make for a lacking player experience.
Royal Ace Casino Benefits and Drawbacks
- Low rollover requirements on bonus offers
- 100+ RealTime Gaming Slots
- Royal Ace accepts United States accounts
- Mobile compatible
- Slow payouts
- Many negative player remarks on the web
- Confusing terms and conditions
- Limited banking options
- Limited bonuses
- Limited game selection / No Live Dealers
Company Background
Royal Ace Casino hit the scene in 2009. It is owned and managed by Ace Revenue Group. They have a portfolio of other gambling sites under their belt, including Silver Oak Casino, Planet 7 Casino, Slot Madness, and Captain Jack Casino.
Costa Rica provides the licensing for RoyalAceCasino.com. Since they offer RealTime Gaming (RTG) titles, you’ll find the Central Dispute System badges in the site’s footer. This service comes directly from RTG, letting players report unfair events in their games.
Customer Support
Clicking on “Contact” in the top menu or footer brings up the site’s support options. They have a phone number, email address, and a live chat button. We recommend the chat function, but the button in this menu doesn’t do anything. You can only access it from the game lobby while logged in.
Email always tends to be the slowest option for back and forth questions, and the phone number requires an access code that we can’t find.
Maybe VIPs with their dedicated phone line and email support will have an easier time with these options. Lastly, they advertise 24/7 support but then clearly state the hours of operation for phone calls are 9 am – 7 pm Monday to Friday (EST).
Royal Ace Casino Customer Service
Limits increased: No
Phone Number: 1(866) 354-9315
Email Address: [email protected]
Live Chat: Available to members.
Cashier Email: [email protected]
Response Time: Instant via Live Chat. 24 hours via email.
Validation Email: [email protected]
Languages: English
Who Can Play at RoyalAceCasino.com?
This casino site accepts real money casino players from the United States and over 130 other countries. However, players in Maryland and New York state do not have access to the site.
Royal Ace Casino Bonus Codes & Promotions
To get started, we’ll review Royal Ace Casino promotions. They only have a handful of active offers at any time, but they all have some of the lowest rollover rates in the industry. Most of their deals have a 5x rollover (40x for crypto), with one offer even touting an amazing 0x requirement.
Make sure you read the terms of each bonus carefully and understand how wagering and rollover requirements work before entering a coupon code. All bonus money is not cashable. Also, you will void the promo and possibly your entire account by playing restricted games, claiming an additional deal, or not following one of the site’s many terms.
Royal Ace Casino Welcome Bonus
Make sure you pay attention to what you’re claiming after signing in. There is a bit of confusion with the main welcome bonus. What’s advertised on the homepage doesn’t match the displayed offer at the cashier.
200% No Rules Welcome Bonus
The banner on the homepage says the 200% bonus is a $4,000 deal, but the offer is more appealing after you sign in. Use coupon code 200NORULES and deposit at least $30 for a 200%, no max cashout promotion that’s good on slots and Keno.
Perhaps the best part of the deal is that there’s no playthrough requirement. Since the bonus funds aren’t cashable, the site will automatically deduct the amount they gave you for this offer at the time of withdrawal.
Other Royal Ace Casino Promotions
There are a few other rotating promotions that you can claim when you deposit money into your account. All of these offers have a $30 minimum deposit, 5x playthrough, and are only good for slots or Keno.
Deposit Match + Free Spins
Use coupon code ROYAL250 to get a 250% match and some free spins for a select slot game.
Game of the Week
This deal changes week to week for one slot machine. You’ll get a match plus some free spins.
Rotating New Game
Another rotating promo, this deal gets you a deposit match and some free spins for a new slot game.
Comp Points & VIP Program
At Royal Ace Casino, you automatically accumulate comp points while playing certain games. Each one is basically worth 1¢, and the minimum you can redeem is 1,000. However, to use your points, your account balance needs to be $0. When you get to claim the points, they have between a 40x and 60x playthrough requirement, based on the games you play.
The VIP program appears to be “invite-only,” but they don’t advertise it much. In fact, you might not know it was there at all if it wasn’t for some “VIP only” cashback terms and contact methods around the site.
Royal Ace Casino Games Selection
The next thing we covered in our RoyalAceCasino.com review is their game selection. Most of the nearly 150 titles are real money online slots. But they have a few table games, video poker machines, and specialty options available.
Online Slots
Royal Ace Casino has 120+ online slot machines from RealTime Gaming. Their games are known for vibrant graphics and exciting bonus features. Plus, everything is compatible with mobile devices and smaller touchscreen controls.
Royal Ace places a lot of focus on the progressive jackpot games. Several machines even reach prizes in the $10,000+ range. Below are a few of our favorite titles.
Table Games & Blackjack
The table games section at Royal Ace Casino is the bare minimum they can have. There are only three blackjack tables and Tri-Card Poker. They also have European Roulette, but it’s hidden under the specialty tab for some reason. Below are the available choices.
Video Poker
Royal Ace Casino has a solid selection of video poker machines. You get access to classics like Deuces Wild and Joker Poker, plus some newer titles like 777’s Wild. Check out some of our favorites below.
Specialty Games
While the specialty games at Royal Ace aren’t plentiful, they do have Fish Catch, the online fish table game that is one of the hottest online titles. Other than that, you can play Banana Jones and Keno. Look for these games if you want to break up your gameplay with something new.
Royal Ace Casino Banking Methods
Overall we give a low score to deposit and withdrawal options in our Royal Ace Casino review. You have the standard credit and crypto banking options, but the transaction speeds on payouts are lacking.
Based on the site’s terms and play testimonials from around the web, you should be cautious signing up to play for real money. At the very least, don’t bank on getting your money out of your account quickly in a pinch.
Popular Deposit Methods
The available deposit methods for US players are all major credit cards, Bitcoin, and Litecoin. The table below covers the minimums and maximums available for each option.
| METHOD | MIN DEPOSIT | MAX DEPOSIT | DEPOSIT NOW |
|---|---|---|---|
 | MIN DEPOSIT $30 | MAX DEPOSIT $250 | DEPOSIT NOW |
 | MIN DEPOSIT $30 | MAX DEPOSIT $250 | DEPOSIT NOW |
 | MIN DEPOSIT $30 | MAX DEPOSIT $250 | DEPOSIT NOW |
 | MIN DEPOSIT $30 | MAX DEPOSIT $250 | DEPOSIT NOW |
 | MIN DEPOSIT $30 | MAX DEPOSIT $99,999 | DEPOSIT NOW |
 | MIN DEPOSIT $30 | MAX DEPOSIT $99,999 | DEPOSIT NOW |
Payout Methods
Royal Ace has minimal withdrawal options. Any method could accrue a fee, whether from the site or the bank processing the transaction. Find all your options in the table below.
Slow Payout Warning
On top of limited banking choices, Royal Ace has extremely slow withdrawal processing. The common complaints online revolve around this lengthy system that can take months. Based on their terms and conditions, the typical payout timeline is as follows:
- While player verification is a security feature that helps protect your account from hackers, confirming your documents can take 3+ days.
- All withdrawal requests then get manually reviewed, which takes another 3-7 days. They confirm that you’re following their terms before approving or denying the transaction.
- Once approved, allow another 7-10 days for processing and sending the money.
- Each payout method takes time for it to arrive. The site is clear about this being an international transaction that may incur additional fees and take extra time to process. For example, the casino says that some financial institutions can take up to 45 days to clear their checks.
| METHOD | MIN Withdrawal | MAX Withdrawal | SPEED | FEES |
|---|---|---|---|---|
 | MIN Withdrawal $100 | MAX Withdrawal $2,500* | SPEED 14 -45 Days** | FEES Varies*** |
 | MIN Withdrawal $100 | MAX Withdrawal $2,500* | SPEED 7 – 14 Days** | FEES Varies*** |
 | MIN Withdrawal $100 | MAX Withdrawal $2,500* | SPEED 7 – 14 Days** | FEES Varies*** |
* The max withdrawal is $2,500 per week. Larger requests will get split up over several transactions.
** The payout speeds are in addition to the review and approval process laid out above.
*** Any withdrawal can incur one or more fees from the casino or your financial institution throughout the withdrawal process.
How To Sign Up & Login At Royal Ace Casino
To get an account at Royale Ace Casino requires your name, address, date of birth, and phone number. The whole sign-up process takes about 5 minutes. Follow the guide below and make sure you enter the correct information since they will confirm everything when you go to cash out.
Visit Royal Ace Casino Online
Go to www.royaleacecasino.com and click on any of the “Play Now” buttons. Alternately, you can click on “Sign Up” in the top navigation bar.
Create Your Account
Click “Join Now” to get to the form where you enter your information. Type your name, email, password, and other essential info into the corresponding fields. You’ll need to confirm your email address afterward.
Pick A Bonus Code
Once logged in, the bonus codes are under the promotions tab in the top bar or the cashier. Read the terms carefully, and if you want to claim an offer, record the coupon code to use during your deposit.
Make A Real Money Deposit
Click on the green “Cashier” or yellow “Deposit Now” button in the top menu. Select from the available banking methods and choose how much money you want to put in your account.
Play and Win
After the money hits your account, you’re ready to play casino games! Browse through the categories and try anything that catches your eye. Remember to play only slots or Keno if you choose to claim a bonus.
Royale Ace Casino Mobile
The mobile experience at Royal Ace is maybe better than the desktop version. Everything is set up intuitively and works well on your phone or tablet.
RealTime Gaming titles get fully optimized for touchscreens, so you get a top-notch developer supporting the software.
Is There A Royal Ace App Download?
While browsing from your phone, there is a “Download Casino” link in the menu. Clicking on it brings up an EXE file that doesn’t work for phones. This link might just be a remnant still there from when you used to be able to download Windows software.
Our Honest Review of Royal Ace Casino in 2024
Through our Royal Ace Casino review, it’s clear that there are better options for US players on the web. They have a legit lineup of games, but their slow payment processing means you should play at your own risk. Take a look at what our experts liked and, more so, where they think this gambling site needs some work.
What We Love
Royal Ace Casino has ultra-low playthrough conditions for their bonuses. All offers have between 0x and 5x requirements.
Speaking of bonuses, while they only have a few active at any time, they seem to rotate often. You’ll always have the option to claim some extra cash and free spins when you deposit.
The game selection from RealTime Gaming is a major plus. They have well-made titles, large progressive jackpots, and exciting bonus features.
Room for Improvement
First off, they really need to work on the speed of their payouts if they want more players on board. Three weeks or longer is quite the time to wait for winnings at any casino.
While we’re at it, Royal Ace could use a few more banking methods. Both deposit and withdrawal options are pretty locked down.
Another major con is their confusing terms and conditions. There are several hidden rules that could void your account and cause a lot of headaches.
Verdict: Royal Ace Casino Still Needs Work
We have a tough time giving this casino our full recommendation. There are just better gambling sites out there with more games and reliable payouts.
All in all, we give Royal Ace an overall review score of 2.3 stars out of 5. The best things they have going for them are the RealTime Gaming titles and low rollover requirements.
However, there are too many negative player testimonials around the web for any mark of confidence. It’s mainly the question of when, if at all, you’ll get your money that has everyone on the fence.
For a guaranteed good time, our #1 suggestion is Wild Casino. They have nearly 500 games, two live dealer studios, and super fast payouts. Lastly, if you prefer to stick to the RealTime games, then head to Las Atlantis for a much better time.
Frequently Asked Questions About Royal Ace Casino
Several concerns came up throughout the Royale Ace Casino review process. Below are answers to the most common questions about the site.
Is Royal Ace Casino safe?
Based on the site’s rules and numerous negative player testimonials, we cannot guarantee that Royale Ace is a safe place to deposit and play with real money. The primary complaint is that you can get funds in but might have difficulty getting them back out. They also have many rules that let them flex the red tape, so proceed with caution.
Is Royal Ace Casino legit?
Royal Ace Casino is an actual online gambling site with a license from Costa Rica. There are several red flag policies that we saw throughout our review. Their legitimacy comes into question when players begin having difficulty getting paid out on rightfully earned winnings.
Does Royal Ace Casino payout?
The answer here seems to be yes or no. If the site approves your payout, it could take quite a long time to get your money. There are several processes in place that make the procedure difficult. There is also a chance that they will deny your request based on one of several factors.
