Silver Oak Casino Review
Silver Oak Casino Review
- : BTK Ltd Casinos
- : 2009
- : Costa Rica
- : None.
- : U.S. Dollars
- : RealTime Gaming
- : Yes.
Comparability and Eligibility
- : Yes.
- : Yes. Simple Guide to Download Silver Oak Casino.
- : Yes.
- : Canada, China, India, Bosnia and Herzegovina, Bulgaria, Albania, Belarus, Croatia, Czech Republic, Denmark, Estonia, Georgia, Finland, Hungary, Iceland, Lithuania, Latvia, Libya, Moldova, Montenegro, Netherlands, Poland, Slovakia, Sweden, Turkey, Turkmenistan, Uzbekistan, Afghanistan, Kazakhstan, Pakistan, Qatar, Sierra Leone, Somalia, Sudan, Suriname, Syria, Turks and Caicos Islands, Thailand, Algeria, Armenia, Azerbaijan, Bangladesh, Burundi, Cambodia, Chad, Egypt, French Guiana, Indonesia, Iraq, Iran, Jordan, Kuwait, Lebanon, Sri Lanka, Morocco, Malaysia, Namibia, Nigeria, Nepal, Nauru, Peru, South Korea, Philippines, Argentina, Tunisia, Taiwan, Tanzania, Ukraine, Uganda, Vietnam, Vanuatu, and Costa Rica.
Silver Oak Casino is a U.S.-friendly online casino with one of the highest deposit bonuses in the industry. The bonus is attainable because it is spread out equally over the first 10 payments. With the full range of RTG games, American players should find Silver Oak Casino a fun playing experience. Many European and Asian gamblers are restricted from play on the site, though.
Silver Oak Casino is not recommended universally. It is part of the Crystal Palace Group, a rebranded version of the Virtual Casino Group. According to top review sites, payments are reliable but slow. Ask Gamblers shows that it has resolved 159 of 171 total complaints over its lifetime, giving it a satisfaction rating over 90%. Given the opinionated nature of online gamblers, that is a high rate.
Silver Oak Casino Summary
Players who aren’t sold on the Silver Oak Casino brand should consider Slots.lv, another website which offers RealTime Gaming software. Like Silver Oak Casino, Slots LV allows payments from VISA and MasterCard, Neteller and Skrill. The site also offers Bitcoin payments. Although its deposit bonus isn’t as large, Slots LV has better associations and reliability ratings.
Silver Oak Casino review shows they use RealTime Gaming software, which is used by more United States online casinos than any other developer. RTG has the most slots titles, the biggest progressive jackpots, and the best versions of blackjack and video poker. With a combination of the best software and its high signup bonus, Silver Oak Casino can claim to be the best RTG site in the US market.
Players should understand, though, that Silver Oak Casino is “Not Recommended” by respected review site, Ask Gamblers. On its page for Silver Oak Casino, Ask Gamblers says the casino is known for paying slowly and some winnings have been voided. Players should proceed cautiously and read the terms & conditions page carefully.
Bonus Amount: $10,000
Platforms Supported: Windows, Mac, iPhone, iPad, & Android.
Type of Casino: Online, Mobile, & Instant.
Number of games: 200+
Pros of Silver Oak
- Largest Deposit Bonus in US Market.
- Largest Progressive Jackpot Slots.
- Accepts American Express Payments.
- Uses Live Chat and Skype.
- Customer Service Responds Quickly.
Cons of Silver Oak
- Slow Payment of Winnings.
- Costa Rica License Is Suspect.
- Not Recommended by AskGamblers.
- No Canadian Players Accepted.
Payment Processing Information
- ACH, Neteller, Cheque, and Bank Wire Transfer.
- $2,500 US Dollars per week.
- 10-14 days for e–Wallets and Bank Transfers, and 28-42 days for Checks.
- American Express, VISA, MasterCard, Bank Wire Transfer, Person to Person, and Skrill.
- $50 minimum and $5,000 maximum.
Silver Oak Casino Review of Games
I normally save bonus information for later in these reviews, but a couple of bonus offers are intertwined with the game selection at Silver Oak Casino. For that reason, I introduce bonus offers with a description of certain games. I’ll give a brief reminder of these bonuses later in the article.
New Slots & Bonus
Silver Oak Casino has a special offer right now for new slots games. When players input the coupon code SLOTSGAMES and make a $30 deposit, they’ll receive a 200% match bonus to play five RTG slots: The Big Bopper, Zhanshi, Eternal Love, God of Wealth, and Lucky 6. These are the newest games from RealTime Gaming, so it’s the best time to try out the new releases.
God of Wealth Slot
God of Wealth is based on a Chinese deity, Caishen, seen as a symbol of prosperity. It is a more traditional game with 25 paylines and a 10000x fixed jackpot. It also has a progressive jackpot which resets to $1000 but goes much higher.
Zhanshi has 20 paylines and its own random progressive jackpot. The bonus game offers up to 25 free spins. Another bonus game has 10 free spins which are doubled from the main game.
Eternal Love Slot
Eternal Love is a vampire romance video slots game with a 50,000x fixed jackpot and a progressive. This game has a “Life Force Meter” which tracks how many free spins players can trigger. The top option is 100 free spins, making Eternal Love one of the best games for gamblers who like the free mode. Eternal Love is a 5-reel, 50 payline game.
Big Bopper Slot
Big Bopper is the new RTG slot machine about the rock-n-roll star from the 1950s, J.P. Richardson Jr., better known as the Big Bopper. The slot machine in his name has a 30000x jackpot and clips from the Big Bopper’s career.
Lucky 6 Slot
Lucky 6 is a much different game from most on Silver Oak Casino. It’s a 6-reel slot with 6 scatter symbols and wild symbols, but no jackpot. The lack of jackpot might be a big problem for most games, but the sheer number of free spins allows players to reach jackpot-sized wins. Even better, players get the thrill of achieving this high amount with strings of winning spins.
Blackjack Games & Bonus Offer
The 21 table games on Silver Oak’s website have a bonus offer, too. When a player deposits at least $30 and inputs the code SPECIALFIVE, they receive a 100% match bonus. This bonus is active for all versions of blackjack on the site.
Face Up 21
Other Blackjack Games
- Super 21
- Match Play 21
- European Blackjack
After looking at it closer, the remainder of the table games on Silver Oak contain the same bonus offer. Input the redeem code SPECIALFIVE and you’ll receive the same 100% match off. I point this out, because this information is specifically contradicted in one section of their website, as noted here in the Silver Oak Casino review. I read the terms and conditions to verify this SPECIALFIVE offer applies to the following table games, though. I’m usually leery when offers seem contradictory, but after reading it from a writer’s perspective, I think the confusion simply might stem from the way the sales copy on the website is written.
Pai Gow Poker
Other Table Games
- Let’em Ride
- Red Dog
- Three Card Rummy
- Texas Hold’em Bonus Poker
Six of the table games are listed among the specialty games on Silver Oak: Craps, Sic Bo, and all four versions of Roulette. The rest of the games listed under the specialty games section are lottery-style gaming. These include Keno, the Chinese lottery game, and 8 online scratch card games. The scratch cards have names like Roaring Twenties Bingo and 5-Diamond Blackjack, so these might sound like table games to the beginner.
More Specialty Games
- European Roulette
- French Roulette
- Multiplayer Roulette
- Hot Dice
- Lucky 8’s
- Magic 7’s
- Treasure Tree
- Bonus Bingo
- Roaring Twenties Bingo
- 5 Diamond Blackjack
- European Slot Poker
Video Poker Games
Video Poker players also receive the SPECIALFIVE bonus offer. Once again, the offer is for a 100% match bonus on all deposits of $30 or more, if you play video poker games for the rollover.
Aces and Eights
More Video Poker
- Loose Deuces
- Bonus Deuces Wild
- Bonus Poker
- Bonus Poker Deluxe
- Double Bonus Poker
- Double Double Bonus Poker
- Mystery Bonus Poker
- All American Poker
- Double Double Jackpot Poker
- Double Jackpot Poker
- Jacks or Better
- Pick’em Poker
Silver Oak Casino Bonuses
Below you will find a full Silver Oak Casino review of the bonuses and promotions that they offer to new and loyal players.
$10,000 Welcome Bonus
This Silver Oak Casino review shows the welcome bonus offers of up to $1,000 on your first ten deposits. All you have to do is input the correct coupon code to receive a $1000, 100% on each of the ten payments. The table below shows the promo code.
|1st Deposit||Up to $1,000||SILVEROAK1|
|2nd Deposit||Up to $1,000||SILVEROAK2|
|3rd Deposit||Up to $1,000||SILVEROAK3|
|4th Deposit||Up to $1,000||SILVEROAK4|
|5th Deposit||Up to $1,000||SILVEROAK5|
|6th Deposit||Up to $1,000||SILVEROAK6|
|7th Deposit||Up to $1,000||SILVEROAK7|
|8th Deposit||Up to $1,000||SILVEROAK8|
|9th Deposit||Up to $1,000||SILVEROAK9|
|10th Deposit||Up to $1,000||SILVEROAK10|
Each of the bonuses has a 100% match rate. Deposit a dollar to receive a free dollar. The rollover is 30x for online slots, scratch cards, and Keno. The rollover is 60x for every other game in the casino. See the full terms and conditions to learn all the policies.
290% Cash Bandits Deposit Bonus
Cash Bandits is a slot machine from RealTime Gaming. The game has an inordinate number of multipliers and free spins. Cash Bandits offers a maximum of 90 free spins and various ways to trigger multipliers, which max out at 6x the bet. Silver Oak Casino currently is promoting the game with a special bonus.
Players who use the promo code HOTBAND290 receive a 290% deposit bonus for playing Cash Bandits. Players using the code BANDITFREE20 also receive 20 free spins on the bonus. Because of the chance of hitting the free spin mode, the 20 free spin bonus has a chance to produce a nice prize. Standard rollover rates apply, but get a big enough win and you can beat the rollover requirement.
High Roller Cashback Promotion
Players can choose not to accept the welcome bonus that was listed further up on this Silver Oak Casino review. Instead, they’ll receive ongoing cashback. The amount of cashback depends on the size of your deposits over the previous 7 days. Cashback ranges between 30% and 50%. Having written these reviews for a time, I can say even 30% is high in this industry, so this is a nice offer.
- $1,001 – $5,000 – 30% Cashback
- $5,001 – $10,000 – 40% Cashback
- $10,000 and Above – 50% Cashback
The rollover on this offer is 30x, though special rules apply for certain games. Baccarat, Craps, Roulette, Sic Bo, and Pai Gow Poker are not a part of this offer. You cannot satisfy the playthrough playing those 5 games. Also, video poker only counts as $0.50 on the dollar, so you’ll have a 60x rollover when playing video poker. Blackjack appears to have a 30x rollover.
270% Crewpon Bonus
The Crewpon program at Silver Oak Casino mimics the Groupon online coupon club. Groupon is a site where people can buy a printable coupon. Bulk rates apply, so the more customers buy the coupon, the more the coupon is worth and the bigger the savings are. Crewpon is same at Silver Oak Casino, except participation is free. Players who sign up get a free printable coupon for a one-of-a-kind big bonus. The more Silver Oak players sign up, the better the bonus offered is. Special rates apply for members of the Centurion VIP program, which is described at the bottom of this page.
The Crewpon Bonus is a guaranteed free chip when entering the coupon code CREW270. This bonus is valid only on slots and keno. The more people who claim the bonus, the more it is worth. Presently, the free chip is worth $200, because 359 people have claimed it. Other tiers exist. 500 claims equal $300, while 1000 claims equal $500. If a full 1500 input the promo code, players receive a $1000 bonus free chip.
The CREWPON270 bonus pairs with the CREWPON290 bonus, which is almost identical to the Cash Bandits bonus described above. Players can expect to see similar 270% bonuses in the near-future, so keep reading for information on the latest promotions.
Players Reward Card
The Players Reward Card is a promotional item at a growing number of US-friendly online casinos. The sites currently participating include Planet7 Casino, Prism Casino, Palace of Chance, Cool Cat Casino, Ruby Slots, Royal Ace Casino, Bingo Online, Captain Jack Casino, Slots Madness, Ringmaster Casino, Club Player, The Virtual Casino, Dreams Casino, Vegas Strip Casino, and Wild Vegas Casino. As time passes, more sites are likely to join the program. Dial 1-844-632-0966 or send an email to [email protected] for more information.
Crazy Days Weekly Promotions
Review of Silver Oak Casino presents a set of daily promotions called Crazy Days that they offer. Each day of the week represents a new offer. The current slate of Crazy Days offers includes the Monday Happy Hour, Twofer Tuesdays, 3x Wednesday Triple Treat, the Thursday Thriller, Friday Freebie, Saturday Spin-o-Rama, and Sunday with a Cherry on Top.
Monday Happy Hour
Players receive an extra 50% added to all bonuses between 5 pm and 7 pm EST on Mondays. Redeem an active bonus with a deposit to claim the offer.
This is 100% cashback insurance on losses after a Tuesday deposit. Deposit $50 or more and redeem a 250% “No Rules” bonus. This is good for Keno, Bingo, slots, or scratch cards. The redeem code is TWOFER.
3x Wednesday Triple Threat
This is an easy offer to remember: a $100 free chip if you made a deposit on Monday, Tuesday, or Wednesday. To redeem this offer, contact Silver Oak customer service on Wednesday (not Monday or Tuesday).
Any time you make a $50 deposit on Thursday, you’ll receive a $160 bonus. This can be redeemed as many times as you want all day, so you could make ten $50 deposits on any given Thursday to receive a total of $1600 in bonus money. This supposedly has no wagering requirement or withdrawal maximum.
Free entry to the Weekly $5000 PayDirt Slots Tournament with $50 or more deposit on Friday.
A 290% slots bonus plus 50 free spins when playing Achilles, Voodoo Magic, and Wild Wizards. This bonus has not wagering requirements or withdrawal limits.
Sunday with a Cherry on Top
Any time you make a deposit within the week, get a bonus chip on Sunday. Details for this offer are listed below.
Sunday with a Cherry on Top Bonus
The Crazy Days offer for Sunday has a slightly more complicated set-up, so I’ve included a handy table. For the “Sunday with a Cherry on Top” promotion, below are the free chip offers.
- $15 Free Chip – Deposits of $1 to $100 in a week.
- $25 Free Chip – Total deposits between $101 and $250 in a week.
- $50 Free Chip – Total deposits between $251 and $500 in a week.
- $125 Free Chip – Deposits between $501 and $1000 in a week.
Special requirements are imposed on these free chips. The rollover is 30x for slots, Keno, and scratch cards. The rollover is 60x for all other table games. Baccarat, craps, roulette, Pontoon, Pai Gow Poker, War (Casino War), and Sic Bo do not satisfy the conditions. The maximum withdrawal for this promotion is $100.
Monthly $10,000 Drawing
Each month, a $10,000 drawing is held for depositors. To qualify for the draw, you need to have made at least 3 deposits of $50 or more within the money. This has a 30x rollover on most games, but a 60x playthrough on blackjack and video poker. It also has a 2x max cash out.
10% Bankroll Protection
Silver Oak Casino has a “bankroll protection” program. In other casinos, you’ll see this called “insurance” or “cashback.” Essentially, players receive a 10% cashback offer on collective losses over the week.
This is only the amount of real money deposits made. Losses from bonuses or free chips are not counted. A 30% rollover is set for Keno, slots, and scratch cards. A rollover of 60% for table games is imposed. No max withdrawal is imposed, though.
VIP Player Rewards
VIP player rewards exist on Silver Oak Casino, but you won’t find it immediately on the site. In fact, players have to contact the casino to become a member. The Centurion VIP Program is the loyalty program at Silver Oak Casino and is reviewed below.
Centurion VIP Program
Silver Oak’s VIP program truly is a VIP experience. The program appears to exist for high rollers, which provides generous rewards and benefits and top-tier rewards for Centurion members. The program is not invitation-only, because players are encouraged to contact the VIP team to request Centurion status. There are different levels, so players who request membership are likely to receive entry into the program. In the space below, I give information on the Centurion levels, the benefits of the program, and current promotions. If you wish to learn more, the VIP line for the Centurion Program is 1-855-648-3232.
Level 1: Centurion
- One comp point for every $10 wagered.
- $100 Centurion VIP Welcome Chip.
- 10% Monthly Insurance with a 1x Max Cashout.
- Higher (2x) Table Limits.
Level 2: Silver
- One comp point for every $7.50 wagered.
- $150 Centurion Silver Welcome Chip.
- 10% Insurance with 2x Max Cashout.
- Higher (4x) Table Limits.
- You also receive a personal account manager.
Level 3: Gold
- One comp point for every $5 wagered.
- $250 Centurion Gold Welcome Chip.
- 15% Monthly Insurance with a 3x Max Cashout.
- Higher (8x) Table Limits.
- The personal account manager assures Fast Track service on withdrawals.
Level 4: Platinum
- One comp point for every $5 wagered.
- $500 Centurion Platinum Welcome Chip.
- 17% Monthly Insurance with a 4x Maximum Cashout.
- Higher (20x) Table Limits.
- A dedicated VIP Host which fast tracks withdrawals and provides exclusive gifts on special occasions.
Level 5: Ultimate
- One comp point for every $2 wagered.
- $1000 Ultimate Centurion Welcome Chip.
- 20% Monthly Cashback with a 5x Max Cashout.
- The Highest (40x) Table Limits.
- The VIP host provides the fastest withdrawals and the most luxurious rewards on special occasions.
VIP Giveaway Prizes
The prize list for the VIP Giveaway raffles include Plasma TV’s, digital cameras, iPod Touch, tablet computers, GPS devices, high-end laptops, game consoles, and other electronics. The raffles are a bi-weekly occurrence. Use the coupon code VIPGIVEAWAY to enter.
Happy Hour Insurance Rates
In online casinos, “insurance” is another name for cashback on losses. If you make a deposit between 5PM and 8PM Eastern Standard Time, you’ll receive insurance or cashback on your losses. The more money you deposit, the higher your percentage of insurance. If players deposit $100, they would receive 75% insurance or $75 back if they lost all their money gambling.
- $30 to $40 – 25% cashback
- $50 to $99 – 50% deposit insurance
- $100 to $149 – 75% cashback
- $150 or more – 100% deposit insurance
Low Rating on Ask Gamblers
Ask Gamblers, a respected review site which features real player complaints, has a note at the top of its Silver Oak Casino page: “Players may experience slower payouts, but will be paid.”
“Ask Gamblers” places Silver Oak Casino in its “Not Recommended” list. “Not Recommended” does not mean a site is considered rogue or blacklisted, but it isn’t a good sign. It means that Ask Gamblers cannot prove any wrongdoing (beyond hearsay), but that it also cannot in good conscience recommend the online casino to players. The reasons for the listing are a bit nebulous and have more to do with associations than player experiences on Silver Oak Casino.
The full note on Ask Gamblers says this:
“The Casino has been reported to have slow payments. It is also part of the rebranded Crystal Palace Group and is linked with the notorious rogue Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.”
What Do Bad Associations Mean in the Gambling Industry?
Silver Oak Casino reviews are given a lower grade because it is associated with the Virtual Casino Group. On Ask Gamblers itself, the number of complaints is 171 and the number of resolved complaints is 159. The number of complaints is larger than any I’ve seen on the site.
At the same time, the percentage of resolved complaints is about 90% on a site which regularly has complaint resolution percentages below 50%. The average response is 2 days (which is good), while the average length of a complaint is one month (which is bad). The average size of the complaint is $1,621, which sits in the middle of the spectrum. I’ve seen sites with an average of $6000 and those with an average of $200.
So what is a potential customer to make of all of this?
Silver Oak Casino’s scouting report from AskGamblers is a mixed bag. There are indications its customer support resolve disputes, but their policies also cause a lot of customer dissatisfaction. The top note is probably an indication of what the problem is. Silver Oak Casino reviews proves that they pay slowly, but do pay. Gamblers lose their patience and file a complaint, but they are paid eventually, so the dispute is resolved.
One final note: associations do matter in the online gambling business. I’ve written a number of casino histories for closed websites in the Affactive Group network of casinos. The owners in that case had a policy that they would conduct white hat business until they reached a certain number of players.
When an online casino reached this target number of customers, it would change policies in order to deny payment and simply stop paying loyal customers. If a site which has gained your trust is associated with a rogue network of sites, then it might mean your online casino hasn’t reached its critical mass of customers yet. Keep that in mind, even if Silver Oak Casino has provided you a good experience so far.