Online Casinos Customer Service and Support

Written by: Cliff Spiller , Online Casino and Game Expert

Online casinos customer service and support is one of the main points we highlight as a defining element when choosing a online casino to gamble. It is important to keep in mind that a good customer service and support system is needed in order for us to recommend the site. Customer service is important, because it often improves a player’s gaming experience. Players might have all kinds of issues, concerns, or inquiries, so having a professional customer support staff is essential to providing a satisfactory playing experience.

Customer representatives need to be knowledgeable, fluent, friendly, and helpful. If any of those four elements are missing from the customer support staff, then your gaming experience may not be positive. Whatever the question or concern you have, it’s important to have the person on the other end of the live chat, email, or phone provide helpful answers in a timely fashion.

3 Easy Steps to Solving Online Casino Complaints

Are you having problems while playing at an online casino? Follow these easy steps to help you solve any problems or issues that you may encounter when playing at an online casino:


Visit the casino Website

Sign in to your online casino account

To communicate with the customer service staff, you’ll need to go to the online casino homepage. Sign in to your player account. If you don’t have an account, register through the signup page. This requires no obligation, though you might receive a free no-deposit bonus. Once signed in, find the casino’s customer service information.

We provide contact information for 40 top online casinos below.


Choose Customer Support Method

Email, phone, live chat?

Most online casinos have a contact email, a live chat feature, and one or more toll-free phone numbers. Many casino sites have a “contact page” which contains all of the various ways you can contact the site. Select the option for you. The call center and Live Chat features provide instant feedback, while email inquiries can take anywhere from a few minutes to hours, depending on the site.

When dealing with a new representative, write down the person’s name, so you can refer back to the conversation later. This is especially useful if you have a troublesome call.


Getting your Questions Resolved

Have all your information ready to speed up the process

Once you’ve chosen a customer service method, ask your question or file your complaint. Have your account information ready, in case the customer service personnel need to verify your identity. If your question involves your first withdrawal, keep in mind that first payouts sometimes take a little longer than stated, because of a need to verify your identity. If your question involved a deposit bonus, no-deposit bonus, or free chip promotion, have your bonus code ready.

Many online casinos require you to send a coupon code to the cashier before receiving the bonus, though this is not a universal requirement.

How Are Disputes Resolved?

Online Casino Customer Support

Online casino disputes happen. If you have a dispute, follow common conflict resolution tactics to have the best experience. Sometimes, an online casino’s staff and management are unreasonable. They might cite the Terms and Conditions page. If so, hang up, read through the T&C page, and call back with a better understanding of your situation. If you think a site has unfair terms of use, you might be using the wrong online casino.

Go to a players’ online forum like Ask Gamblers. See what the aggregate rating for the casino is. Read the list of complaints and see if your experience is common for that site. If problems persist, post a question or complaint at Ask Gamblers.

Many online casinos have employees monitor such sites and provide answers and assistance. If the site’s representatives are helpful, remember to leave feedback that gives the site a good review. This helps other gamblers find the right sites while helping out the business you prefer.

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Helpful Tips
  • Don’t be provoked into an emotional response.
  • Ask questions and get additional information, this helps you gauge how helpful a staff member is.
  • Don’t treat the dispute resolution as a zero-sum game.
  • Compromise or the appearance of compromise is often helpful.
  • If you’re on a toll-free number or in a Live Chat, time is on your side.
  • Remain patient and follow-up any responses with further questions.
  • Make the customer service rep’s job easier and your task will be easier.

Customer Service Information

The table below provides customer service information for dozens of the best online casinos. Those who want to learn more can read our review of each online casino or contact the site’s customer representatives themselves. Gold Certified Casinos

CasinoContact NumberCustomer Support EmailLive Chat
Ducky LuckN/A[email protected]Yes
Slots and CasinoN/A[email protected]Yes
Bovada+1-888-263-0000[email protected]No
Ignition Casino+1-855-370-0600[email protected]Yes
LupinN/A[email protected]Yes
Las Atlantis+1-855-313-8974 (US)
+61 1800 775 026 (AU)
[email protected]Yes[email protected]Yes
BetUS+1-888-512-3887[email protected]Yes
Cafe Casino+1-888-364-1850[email protected]Yes
Drake+1-800-613-8090[email protected]Yes
 El Royale+1-850-400-3297[email protected]Yes
 RedDog+1-850-4003-758[email protected]Yes Silver Certified Casinos

CasinoContact NumberCustomer Support EmailLive Chat
Lucky Red+1-866-513-0857Use Contact FormYes
SlotoCash+1-866-255-5823[email protected]Yes
Lucky Creek+1-888-595-5835[email protected]Yes
888 Casino+1-855-218-6234[email protected]Yes
Golden Lion Casino+1-888-959-4428[email protected]Yes
BetOnline Casino+1-877-238-5692[email protected]Yes
Jackpot City Casino+1-800-890-3304[email protected]Yes
Betway Casino+44-808-238-9841[email protected]Yes
Black Diamond CasinoNone[email protected]Yes
Magic Red Casino+35-622-585-000[email protected]Yes
Sportsbetting.ag1-888-843-9027[email protected]Yes
32Red Casino+1-866-902-0499[email protected]Yes
5Dimes Casino+1-800-258-7192[email protected]Yes
Aladdin’s Gold+1-866-465-7285[email protected]Yes
Bodog Casino+1-877-263-6422
BoVegas Casino+1-347-778-0761[email protected]Yes
Club World Casino+1-888-671-2855[email protected]Yes
Desert Nights Casino+1-657-208-5478[email protected]Yes
[email protected]
Joe Fortune+1-800-989-024
Ladbrokes+44-800-0321133[email protected]Yes
Las Vegas USA+1-506-283-0061[email protected]Yes
Lincoln Casino+1-888-234-7217[email protected]Yes
Miami Club Casino+1-888-492-9311[email protected]Yes
Party Casino+1-866-232-6004[email protected]Yes
Spin Palace Casino+61-1-8001-8453[email protected]Yes
William Hill00-800-3551-3551
[email protected]
Bet365 Casino+1 866-273-0933[email protected]Yes Bronze Certified Casinos

CasinoContact NumberCustomer Support EmailLive Chat Casino+350-200-44793[email protected]Yes
Casino Mate1-800-320-7769[email protected]Yes
Emu Casino+61-2-8006-4933[email protected]Yes
GDay CasinoNo[email protected]Yes
Planet7 Casino+1-888-402-2065[email protected]Yes
Roxy Palace Casino+44-800-7314292[email protected]Yes
Royal Vegas Casino1-866-745-2415[email protected]Yes
Slotland CasinoNo[email protected]Yes
Cliff Spiller

Cliff Spiller Online Casino and Game Expert

Cliff Spiller is a casino industry expert who enjoys writing relatable content and game guides for both beginners and experts. He's a history buff, poker player, and huge Dallas Cowboys fan.

Learn More About Cliff