My Opinion on DuckyLuck – Key Findings

So is DuckyLuck worth your while, or are there better ponds to paddle in?

After spending three days at this casino playing games, depositing, contacting customer support, and withdrawing, I can say it’s a pretty solid choice with a few caveats.

It has some lucrative bonuses and rewards to offer, and the slot selection endlessly entertained me, but customer support didn’t really answer my question and seemed eager to end the conversation.

I also realized my withdrawal options were restricted to Bitcoin due to large fees on the other methods.

I’d recommend this casino to players who are looking for quality games, comfortable withdrawing with crypto, and willing to research the terms and conditions.


What I Loved

  • The welcome bonus has one of the largest match percentages I’ve come across.
  • You’re automatically enrolled in the VIP rewards program, which unlocks bonuses and cashback.
  • Each game has an educational summary that you can read before you play.
  • Unlimited Easy Win bonus only has 15x rollover requirements.

Room for Improvement

  • Some game sections could be bigger like table games and live dealer games.
  • Live chat customer support wasn’t very helpful.
  • Withdrawal options are very limited.

Year Established

2020

License

Costa Rica

Number of Games

699

Available Games

Slots, Video Poker, Jackpots, Table Games, Live Dealer

Device Compatibility

PC, Mobile, iOS, Android

Best Casino Bonus

500% up to $7,500 + 150 Free Spins

Best Deposit Method

Credit Card

Best Withdrawal Method

Crypto

Restricted US States

None

Min. Deposit

$25 – Credit Cards and Crypto

Customer Support

Live Chat, Email, Help Center


Why You Should Trust Us

Our goal is to help you make informed decisions when comparing and choosing gambling sites.

We aim to stand out from other review sites by conducting in-depth research and providing the most comprehensive and honest casino reviews.

So, what makes a site earn our seal of approval? We evaluate each operator based on several criteria: reputation, banking options, bonuses, game selection, UX, customer support, and commitment to responsible gambling.

But our process goes even further: our independent reviewers receive a budget to make a real deposit and gamble, allowing them to experience what players do firsthand.

We also thoroughly review the terms and conditions and test customer support to understand the casino’s full operation.

Read more about our methodology for reviewing gambling sites.

10+

Years of Experience

12+

Experienced Casino Reviewers

70+

Websites Reviewed


Sadonna’s Video Reviews of DuckyLuck

Before we dive into my experience testing this site, watch the review of DuckyLuck Casino that my colleague Sadonna Price did in these five short videos.

Sadonna is a former professional poker player and a senior casino reviewer on the OnlineUnitedStatesCasinos.com team. Over the past five years, she tested and reviewed over 40 gambling sites.

She has some interesting things to say. Take a look!

DuckyLuck Overview
The overall experience of playing at DuckyLuck Casino for the first time.
DuckyLuck Games
650+ games will make you hit the jackpot more than once.
DuckyLuck Bonuses
My honest opinion about claiming bonuses at DuckyLuck Casino.
DuckyLuck Deposit
Here’s how I deposited funds to play at DuckyLuck.
DuckyLuck Withdrawal
How to withdrawal efficiently? Crypto is your go-to option.

My Gambling Session Details

Here’s a play-by-play of how my gambling session went at DuckyLuck.

  • Deposit amount and method: I deposited $25 using a credit card. The process was quick, easy, and painless.
  • Bonus claimed: I haven’t claimed a bonus at DuckyLuck yet, but I have one on my radar that I’m going to snag soon. I got a 55% up to $550 EasyWin bonus just for making a deposit. The rollover requirements are only 15x, so I know I can clear them, no problem. 
  • Duration: I spent eight hours a day for three days playing at DuckyLuck. 
  • What I enjoyed the most about this site: I loved the slot selection, site design, and rewards program that unlocked the Unlimited EasyWin bonus.
  • What I enjoyed the least about this site: I didn’t have a great experience with customer service, and some of the terms and conditions were hard to find.
  • Games played: slots, blackjack, roulette, card games, bingo, scratch cards, video poker, live dealers.
  • Total amount of money wagered: $92.29
  • Withdrawal method used: I used Bitcoin since it was the only option without fees and had a low withdrawal minimum.
  • How long it took for funds to reach my account: The verification process took 72 hours, and then the Bitcoin hit my account within an hour.

3.4

I certainly found quite a bit of interesting feedback about DuckyLuck on forums like Reddit and Casinomeister. On sites like Trustpilot, for example, it only gets a 1.5-star out of 5 rating.

What Are Players Saying About DuckyLuck?

Some people complained about being unable to cash out their winnings. On the flip side, some seemed to have no problem at all.

Here are a few of the comments I found:

Legit Site! I Became a VIP Member

“I’ve won several times / am a VIP member. I’ve done my withdrawals via Bitcoin & got paid within 2-3 days.

My biggest advice is to get verified before you play/win.

I Always Get Paid

“I play regularly on there. Won about 7-8 times now always get paid within 48 hours my wins range $750-$2000.

The thing you gotta do is get all paperwork for withdrawal done BEFORE you ever play on there site.”

Advice From a Lucky Winner

I have had nothing but good luck with this site. A few key things to remember:

  1. Make sure you read all disclaimers and waging requirements.
  2. Play responsibly – don’t start betting it all at once; work through the wager requirements responsibly.
  3. I’ve continued to receive bonuses after withdrawals and continue to win.
  4. I withdrew $2500 Friday, which was in my account Monday afternoon. Have won over $1500 since, and withdrawals are being processed.”

Pending Withdrawal for a Week

“I have had a terrible experience with DuckyLuck Casino. I won 250 dollars and have sent all my documents for verification.

The withdrawal for 250 was made last week, and I tried to contact them on the live support, and they tried saying they never received my documents, which was a lie.” 

It’s Impossible to Clear Bonuses!

“I accepted a promo only to find out my playthrough was $95,000, with only 10% of my betting going to that balance.

This essentially makes it impossible to cash out with winnings. I would avoid it at all costs until they create a fair environment.”

Wasted My Time Playing for Nothing

“I deposited $30 to start, and they offered a promotion where they’d add $100 on top of my deposit. But that promotion turned out to be a scam.

I won $2000, but they’re now telling me that I only actually won ten times my deposit amount, meaning they’ll only pay out $300.

They should’ve made that clear earlier.”

My Reflections on DuckyLuck’s Reputation

Several of these comments are very telling, and I see a common thread happening here.

First, it sounds like people are not reading the terms and conditions of bonuses.

These promotions have rules, like the amount you have to wager before you can cash out and the maximum amount you can withdraw.

By blindly claiming a bonus, they set themselves up for a frustrating surprise. 

Second, it seems like there are some issues with the verification process. From my experience, I had no problems. I sent in the necessary documentation, and I was verified in a few days.

Maybe I got lucky, or maybe it’s because I was withdrawing such a small amount; I’m not sure.

But, in general, it’s always a good idea to verify your account ahead of time to avoid any roadblocks when requesting a withdrawal.

Myths Busted About DuckyLuck

There are always two sides to every story, especially on the internet. Let’s take a look at some common myths about DuckyLuck and I’ll tell you, based on my experience, what I think.

Myth #1 – DuckyLuck Doesn’t Pay Out

There seems to be more to the stories I hear about the casino not paying out when I start to read between the lines.

Some people are heated they were asked to send a photocopy of their ID or proof of address, but that’s necessary at most online casinos to verify your identity.

A lot of these angry claims are likely due to not cooperating or following the instructions.

Myth #2 – Bonuses Are a Scam

This is a big one, and it’s why you should never claim a bonus without reading the fine print first.

There are terms and conditions to casino bonuses, such as playthrough requirements and maximum cashouts. At DuckyLuck the max cash out on a lot of bonuses is 10x your deposit amount.

I saw a lot of players who had claimed bonuses and then thought the site was scamming them because their withdrawal was limited. But it’s no scam. Those are just the rules.

4.8

DuckyLuck has an enticing array of bonuses, including something for newcomers and seasoned regulars.

Out of all the casinos I’ve reviewed, this site has some of the largest match percentages paired with reasonably fair rollover requirements and no time limit

Moreover, I love the variety of bonuses, from daily free spins to social media perks and a VIP system that opens the door to exclusive offers.

If I’m going to spend money at a casino, I’ll take all the extra rewards it’s willing to throw at me. In my opinion, all of these factors combined make DuckyLuck’s bonuses among the best. 

After examining all of the promotions on this site, I honed in on two that I think are more beneficial than the rest.

I’d recommend considering the welcome bonus due to its staggering size and the Unlimited Easy Win bonus for its very attainable terms.

On the other hand, I would suggest thinking twice about the Reloading MegaBonus since it has higher rollover requirements. Below, I’ll go into detail about the two bonuses I liked the most.

Welcome Bonus

DuckyLuck Welcome Bonus Banner 500 Percent Up to 2500 Dollars

This bonus has one of the largest match percentages in the industry at 500% up to $7,500 + 150 free spins on select slots.

The 30x rollover requirements are pretty good, considering most sites are 35 and above, plus there’s no time limit on meeting those terms.

The deposit minimum is $25, and the maximum cashout is 10x your deposit. If you want to avoid a max withdrawal, you can take a 150% deposit match, and that limit will be removed. 

The games that are eligible for this offer boil down to which developer made them. For example, you can play Arrow slots, Betsoft table games, Qora Games, and more, but some titles are excluded.

So, fair warning, you definitely need to read the terms fully before you play. However, I think this is a great deal for a welcome bonus.

The rollover requirements aren’t the lowest I’ve ever seen, but they are reasonable, and the offer is of high value.

Not Worthy Industry Average Great

DuckyLuck vs Other Casinos – Welcome Bonus

Unlimited EasyWin Bonus

DuckyLuck Rewards VIP Program

I got access to this bonus by making a $25 deposit. This is a first-tier reward in the VIP program, which you’re automatically enrolled in when you sign up and start playing.

This bonus is a 55% match up to $550, which is smaller, but the rollover requirements are only 15x. (As you play more, you might get a larger match percentage.)

Plus, there is no max cashout, and it’s unlimited, so you get another one with every $25 deposit.

The only drawback is that certain titles are excluded, just as with the welcome bonus, so be sure to check the terms first.

Regardless, the low rollover makes this offer super accessible. I’m more likely to claim a bonus that’s less valuable but has low wagering requirements because I’m not a high roller, and it will be easier for me to eventually cash out.

My Perspective on DuckyLuck’s Bonuses

Overall, I think most of the bonuses at DuckyLuck are fair and lucrative. The only offer I might avoid is the Reloading MegaBonus because it has 40x rollover requirements.

I tend to stay away from anything above 35x. Other than that, I think the diversity of promotions is great. Besides the bonuses I mentioned, there are free spins, comp points, and daily cashback.

I also suggest checking out DuckyLuck’s social media accounts for giveaways and contests.

Other Bonuses I Reviewed

Here are other casino bonuses that I checked out while writing this review. No code necessary

BONUS BONUS TYPE ROLLOVER
Free Spins + 10% Cashback Daily Free Spins 30x
315% up to $3,150 Reloading MegaBonus 40x
10% Cashback  Daily Cashback Bonus 10x
600% up to $3,000 + 150 Free Spins Crypto Bonus 40x

4.2

DuckyLuck’s game selection shone in some areas, but it was a bit uninspiring in others. I got the most entertainment out of playing slots, but I felt the table games and live dealers needed some more consideration.

Even though some sections needed amping up, I think there is enough variety for players of all interests.

For instance, there might only be a handful of games for you if you’re a roulette fan, but there are at least numerous variations that cover the bases.

I appreciated that I could read a synopsis of each game before playing by clicking “info.” The option to try the game in demo mode before you decide to play for real money makes the whole experience even better.

I like to actually try games first, especially ones I don’t play regularly, like baccarat or video poker. I’m more likely to bet higher when I understand the game well. 

However, the practice play option is only available if you’re logged out of your account. That means I had to log in and out of my account to try out the games.

600+

Real Money Slots

40+

Jackpots

28

Specialty Games

23

Table Games

14

Live Dealer Casino Games

14

Video Poker Titles

Software Providers

DuckyLuck lists its software providers on the site. They offer games from Saucify, Fugaso, Felix Gaming, Qora, Tom Horn, and Fresh Deck Studios. But most titles come from the top three below.

Betsoft Gaming Software Logo
Rival Gaming Software Logo
Dragon Gaming Software Logo

My Top Game Picks

Below are some of my favorite casino games at DuckyLuck, including those I played during this session.

Cai Fu Dai Panda

Cai Fu Dai Panda Slot Logo

This Asian-themed slot features a cute panda, a 96.23% RTP, and lots of lucrative features.

Collecting coins triggers 5-10 free spins which unlock expanding reels, 3x multipliers, or access to one of four jackpots where you can win between 10-1,000x your bet.

Gold Rush Gus

Gold Rush Gus Slot Logo

This is a stunningly animated slot, in my opinion.

You can trigger between 5-15 free spins, a maximum win of 10,000 for your bet, or a bonus game where you go on a wild ride through the mines.

Plus, the RTP is a whopping 98.48%, and there’s a progressive jackpot.

Golden Buffalo

Golden Buffalo Online Slot Logo

This Wild West slot has a 96% RTP, and you can trigger up to 100 free spins.

Multipliers range from 2-5x and can be multiplied together to climb up to 3125x.

The max win is a stunning $500,000, no matter how small your wager.

777 Deluxe

777 Deluxe Slot Logo

This is a modern version of a classic fruit slot.

The mystery symbols can transform into anything and trigger a bonus round where you can win multipliers between 1-250x.

It also unlocks your chance to win the progressive jackpot, which was nearly $90,000 when I played.

Oasis Dreams

Oasis Dreams Slot Logo

This is a Hot Drop Jackpot type of game, and it was super fun to play.

There are four jackpots that reach up to 250x your bet.

You can trigger between 6-15 free spins and a Hold & Spin game with up to 1,000x multipliers. The RTP is 96%.

Now let’s get into what I discovered in each game category. I’ll go over what I played and what I thought and detail my wins and losses.

slots

Playing Cai Fu Dai Panda

DuckyLuck has a complete catalog of online slots, and I had an excellent time exploring a lot of them.

I started my journey with Cai Fu Dai Panda and $25 in my account. Thanks to the numerous free spins the game kept triggering, I turned that into $36.76.

Then, I took my new sum and spun the reels of Coins of Ra, where I spent more than I won and ended up with $35.54.

Things didn’t go much better when I moved on to Gold Rush Gus, even though it had the highest RTP of the three at 98.48%. I was so impressed with the animation that I didn’t mind.

When I was done with my slots session, my bankroll was $28.99, which is still more than I started with.

The games are organized into subcategories, such as video, three-reel, jackpot, and software developers. This is convenient enough, but I wish there were more specific options that included themes, like fruit slots. 

Regardless, it’s helpful to be able to search by developer, especially when there are 558 titles to choose from. I like Rival Gaming and Qora Games, so that feature made them easy to find.

All in all, I was thoroughly entertained by DuckyLuck’s selection of slots. It’s large but not as overwhelming as some sites, and I saw plenty of popular and unique titles.

Plus, slots contribute 100% to clearing bonus rollover requirements.

DuckyLuck – 558
100 500 1000+

DuckyLuck vs Other Casinos – Number of Slots

Blackjack

Playing Single Deck Blackjack

DuckyLuck’s blackjack section is pretty mediocre. There aren’t a whole lot of options, but I started with single-deck since it’s the most lucrative. I beat the dealer several times and even got a natural blackjack.

After a few wins and losses, I walked away with $2 extra dollars. At this point, my bankroll was at $30.49.

I played Rolling Stack next, which had graphics I didn’t love, and I lost $4, so I decided to try Perfect Pair. Thankfully, I was back up $4, but then I hit a losing streak that brought my bankroll down to $22.49. 

I was disappointed that blackjack didn’t have its own category and was mixed into the other table games. However, when I typed blackjack into the search bar, all of the other table games came up that way, so that’s at least an option. 

While there are eight titles total, which is average compared to other casinos, I thought the diversity could be better. I would’ve liked to see Pirate 21 or Spanish 21 instead of multiple multi-hand games.

At least there is one single-deck option, which I recommend over the others due to its low house edge.

There isn’t much room for animation in blackjack, so these games have basic designs, but I especially liked the graphics in Dragon Gaming and Rival’s titles.

Blackjack contributes 10% to clearing bonus rollover requirements.

Roulette

Testing European Roulette

Roulette options in this casino are a bit scarce, but I had fun with them. I took my $22.49 and played European Roulette and Dragon Roulette since they had high RTPs, around 97%.

Even though it wasn’t my lucky day, and I lost every round, I really enjoyed both games due to their graphics. Then I proceeded to also completely tank in American Roulette.

When I had to choose between chasing my losses and cutting them, I decided to walk away when I had $12.49 left in my account. 

One drawback to roulette at DuckyLuck is that it doesn’t have its own category. All of the table games are grouped together, so you have to hunt for it. 

Despite losing quite a bit, all six of the titles redeemed my experience with their stunning graphics and perfect function.

I’ve played some online roulette before that was clunky and glitchy, so I appreciate it when the gameplay is smooth.

In general, compared to other sites, the roulette options here are a bit limited, but it is a case of quality of quantity.

If you have an active bonus, roulette only contributes 5% to the rollover requirements.

Other Table Games

Playing Andar Bahar

DuckyLuck offers a decent selection of titles in the table games category that aren’t blackjack or roulette. Most of them are no-frills card games from Rival.

I played Andar Bahar with $12.49, and after a few rounds of winning and losing, I added a whopping 70¢ to my account.

I did much better with Ride’ Em Poker, where I won $12 with three-of-a-kind, bringing my bankroll up to $20.19. That was a nice boost. Then, after several yo-yoing rounds of Teen Patti, I ended with $22.59.

Of the nine titles, three of them are poker, three are Teen Patti, and the remaining are craps, Card Clash, and Andar Bahar. Even though craps has the highest RTP of them all at around 98%, I had better luck playing poker. 

Overall, it’s an okay offering compared to other sites, but it isn’t spectacular. Since they are straightforward games, I wasn’t blown away by the graphics or features, but they suffice.

Again, you have to hunt for them since they’re sprinkled throughout the table games section.

Most of these games contribute 20% to rollover requirements, but baccarat is only 5%, and craps doesn’t contribute at all.

Video Poker

Testing Aces and Faces

Honestly, I enjoyed the quality of the video poker titles at DuckyLuck. While I didn’t hit any huge wins, but most of the games were entertaining.

I played Aces & Faces first and got a couple of Jacks or Better, winning $1.75 on 25¢ wagers. Then I tried Deuces & Joker Multi-Hand and got several winning hands, but I still walked away at a loss.

Finally, I played Double Joker Poker and had a little more success there, but in the end, my bankroll went from $22.59 down to $17.29.

Most of the games were from Rival and featured basic but clean graphics. The RTP’s tend to hover around 98-99%, so you really can’t go wrong with any of them. 

At 14 titles, I think it’s a pretty good selection, as most online casinos tend to have around that amount or less.

I was also pleased to find a great variety among them. Video poker contributes 10% to bonus rollover requirements.

Casual Games – Specialty Games

Playing Plinko Rush

Casual or specialty games include bingo, scratch cards, Plinko, Keno, and a couple of unique games, so there is a pretty good variety.

Started with $17.29 and immediately lost a dollar playing Kaboom, which is a luck-of-the-draw bomb detonating game.

I thought I’d try my luck with bingo next, so I clicked on Cataratas Bingo. I kept wagering 40¢ and coming up empty-handed, so I quit when my bankroll was down to $14.39.

Finally, I decided to play Plinko Rush, which only resulted in a 20¢ profit in the end.

Overall, I think the specialty category is above average at 28 titles, but at the same time, not the best I’ve seen. I’d like it better if they stepped up the variety and added more crash games and Minesweeper.

However, specialty games usually have fun animation and more room for artistry, and that is evident here, especially from developers like Dragon Gaming and Betsoft.

Most specialty games contribute 100% to rollover requirements.

Live Dealer Games

Trying Live Dealer Roulette

DuckyLucks live dealer games are high-quality, but the quantity is somewhat lacking. I wanted to play blackjack, but the smallest bet minimum was $10, and I’m just not willing to risk that much per round.

Regardless, I hopped into a game and observed. The streaming was on-point, and the dealer was charming. Next, I decided to give roulette a try since the minimum was only 50¢.

I started with my $14.39 and ended up winning $12.50. Not bad at all.

Fresh Deck Studios provides live dealer games, and as always, they are on point. The only downfall is the amount.

There are eight blackjack tables, five roulette, and one baccarat. I’ve encountered more options at other sites, especially in the roulette and baccarat categories, so I think that could be improved.

I’d also like to see some blackjack tables with lower bet minimums. As with most casinos, live dealer games don’t contribute towards rollover requirements.

4.0

The banking methods include many standard options you can find at most online casinos. However, I’d like to see a little more variety in deposits and definitely more choices for withdrawals. 

I had no problems depositing or withdrawing here, and both processes went pretty quickly. I’ll share all of the details so you can get a good idea of what to expect. 

Deposit Options Summary 

You can deposit using credit cards or cryptos, and no methods have fees. All the options are fast, but credit cards have rather small maximums.

  • Fastest Deposit Method: Credit card or Crypto
  • Additional Fees: No

Of all the deposit options, I chose a credit card since it’s my go-to method.

There were no fees to worry about, and the whole process was super simple. All I had to do was enter my card number, expiration date, and security code.

I deposited the minimum $25, and the money was in my account instantly, with no verification necessary.

Visa logo
✔ Tested Method

Here’s a table with all the available deposit options.

DEPOSIT METHOD MIN DEPOSIT MAX DEPOSIT
Visa logo
$25 $1,000
Master Card Logo
$25 $1,000
American Express Card Logo
$25 $1,000
Discover Card Logo
$25 $1,000
Litecoin Logo
$25 No Limit
Bitcoin Logo
$25 No Limit
Bitcoin Cash Logo
$25 No Limit
Ethereum Logo
$25 No Limit
DuckyLuck
<3 7 10+

DuckyLuck Vs Other Casinos – Deposit Methods

Withdrawal Options Summary 

Before I could get my payment, I had to verify my account. That involved sending in a front and back picture of my ID and a selfie of me holding it, plus a document that proves my current address.

Once I did that, I was verified in 72 hours, and my withdrawal came through shortly after.

  • Verification Required? Yes – ID, proof of address
  • Fastest Withdrawal Method: Crypto
  • Additional Withdrawal Fees: $53 for Checks and $50 for Wire Transfer

There are only three withdrawal methods, and two of them are not the best options. If you want to avoid that, as I did, you have to use crypto

I definitely wanted to dodge the massive $53/$50 fees attached to withdrawing by check or wire transfer, so my only option was Bitcoin.

If you plan on cashing out at this site, you’ll want to have a crypto wallet set up, as I can’t see anyone wanting to use the other two methods.

Bitcoin Logo
✔ Tested Method

Here’s a table with all the withdrawal methods available.

WITHDRAWAL METHOD MIN PAYOUT MAX PAYOUT
Bitcoin Logo
$25 $2,500
Bank Transfer Logo
$150 $2,500
Checks Logo
$150 $2,500
DuckyLuck
<3 5 7+

DuckyLuck Vs Other Casinos – Withdrawal Methods

3.2

DuckyLuck customer support is available through email, live chat, and a help center. Here are the details of each channel

Here’s How I Tested

My experience with customer service at DuckyLuck left something to be desired.

I had questions about bonus terms and conditions, especially the wagering contributions of games, and I had a hard time getting a clear answer.

I’m going to share the ways I contacted support and exactly what happened.

Live Chat

I contacted live chat and had to wait four minutes to be connected to an agent.

When I was, I asked the questions and was given very vague answers that didn’t clear anything up for me.

Not only that, but the whole process took 25 minutes from start to finish. I’ve had much faster, more informative experiences at other sites.

Email

After talking to live chat and still being confused about my inquiries, I sent a couple of emails with the same questions around 1 p.m.

A representative got back to me at 8:50 p.m. They were able to answer my questions concisely, the way live chat could not.

They also sent me a link to more information on the site that I hadn’t found previously.

Help Center

DuckyLuck has a help center that might have what you’re looking for.

In my experience, I found bits and pieces of important information spread out between the help center, FAQ page, and terms and conditions, making it difficult to get a full grasp on everything.

It would have been easier if it was all condensed into one area.

My Experience With DuckyLuck’s Support

Overall, I felt like I had to do too much digging to get to the bottom of things.

After getting vague answers from live chat and waiting for an email response, I spent a lot of time doing my own research.

The Help Center, FAQ, and Terms & Conditions had most of the information I needed, but I shouldn’t have to ping-pong between them all to find it.

Also, live chat should be able to quickly link me to what I’m looking for instead of giving me short, vague answers.

On a positive note, the email response came through the same day and cleared everything up. If you need help at DuckyLuck, I would recommend using that method.

DuckyLuck
Bad Average Great

DuckyLuck Vs Other Casinos – Customer Service

4.4

Overall, the experience navigating the site is “okay”.

I’m not a UX expert, but I have the impression that there are many fun things going on at DuckyLuck Casino — almost too many.

However, I also got the sense of a vibrant destination with plenty to do and enough folks winning money to make you want to dive in and flap around for a while. Most of the fun is just a scroll and a click away.

The site is compatible with Android and iPhone devices.

You don’t need an app because the games are HTML5, which means you can simply visit the site and play using your Google Chrome or Safari browser.

Since mobile devices vary in age and power and because connections vary, we always advise trying out the site with your device before committing to playing on the go.

I tried the site on my iPhone 12 using Chrome, and overall, I found the experience comparable to playing on the PC.

The Best Features

  • Great graphics from a variety of software providers.
  • DuckyLuck casino games are mobile-friendly and employ RNGs to ensure fair games.
  • The games are why we’re here, and DuckyLuck has plenty of them. The site boasts over 500 games.
  • The site is licensed in Curaçao, a popular jurisdiction with other US-friendly sites.

DuckyLuck Vs. Other Gambling Sites

Take a look at the table below to see how DuckyLuck compares to leading online casinos, and read our complete reviews for more information.

ONLINE CASINO BONUS # OF GAMES Average RTP READ REVIEW START
WELCOME BONUS 500% up to $7,500# OF GAMES 699AVG RTP 95-98% Review PLAY NOW
WELCOME BONUS 125% up to $3,750# OF GAMES 549AVG RTP 95% to 97% Review PLAY NOW
WELCOME BONUS 500% up to $7,500# OF GAMES 691AVG RTP 95-98% Review PLAY NOW

Player Protection

DuckyLuck doesn’t have a responsible gambling page, and I couldn’t find anything about how to start a self-exclusion.

However, there is a blurb at the bottom of the screen warning about the real risks of gambling and providing a link to GamCare, which is a gambling support organization based in the UK.

For more resources on gambling help, please visit our responsible gambling page. For state-specific information and resources on responsible gambling, please visit our USA State pages hub.


My Verdict

4/5

I had a great time playing games at DuckyLuck and was blown away by the bonuses, but the wind left my sails when it came to the limited withdrawal options and unhelpful live chat.

However, customer support eventually pointed me in the right direction through email, so I did appreciate that. I also think a few of the game categories could be spiced up.

Despite those few drawbacks, I had an overall positive experience, and I would recommend this site to most players, especially if you’re looking for a fun place to spin the reels and take advantage of frequent rewards and bonuses.


FAQ

Check out some commonly asked questions in our frequently asked questions below.

Is DuckyLuck legit?

Yes, DuckyLuck is licensed in Costa Rica and is a legit online casino.

Does DuckyLuck pay out?

Yes, DuckyLuck pays out. Be sure to verify your account ahead of time to make the process quicker.

What are the games’ payout rates?

DuckyLuck says the average RTP of its games ranges between 95-98%.

How does the casino handle jackpot wins?

Since the max payout is limited to $2,500 a week, jackpot wins are broken up into increments.

What happens if I get disconnected during a game?

If you get disconnected during a game, it will pick up again from where you left off.

What is the community like?

DuckyLuck doesn’t have a forum, but it does have social media accounts and is pretty active on Instagram and Facebook.

What happens if I’m locked out of my account?

If you find yourself locked out of your account, contact customer support, and they will assist you in finding a resolution.

How can I turn my casino winnings into cash I can use?

Turning your casino winnings into usable cash is as easy as requesting a payout. Follow the instructions to verify your account, choose your payout method, and your funds will be available within days.