Lucky Hippo Casino Review – My Honest Take

Lucky Hippo Casino has a mixed reputation among players, and there is a noticeable lack of genuine player feedback. Most complaints revolve around confusing bonus terms and slow payment processes.

This site does not have any reviews on Trustpilot or at AskGamblers Complaints page, which, to me, shows that there are significantly fewer complaints about this casino compared to other US casinos. Although the lack of comments, it’s a little concerning.

What Players Say About Lucky Hippo Casino

Player feedback on Lucky Hippo Casino is primarily found on sites like Chipy.com. Common issues I’ve seen on this website include confusing bonus terms and slow payments.

Some of the complaints about confusing bonus terms are understandable, and it does make it difficult to clear most bonuses. The slow payment complaints referred to by Wizard of Odds are likely due to the verification process.

Players cashing out for the first time must wait for verification to complete before a withdrawal will start processing.

Withdrawal Process

I managed to get through the welcome bonus playthrough with $166 in my account. To withdraw, I need to deposit $25 and place $125 in wagers. The minimum and maximum withdrawal is $150, so I need a minimum return of $84 from my $125 in wagers.

While these terms might be reasonable if they were clear upfront, it now feels like a deposit bonus since restrictions apply to both the deposit and bonus. I didn’t see this in the T&Cs but got this info from chat.

The terms mention maximum withdrawals of 20x the deposit and that a deposit is required for no deposit bonuses before withdrawal.

These conditions seem extreme and confusing. Despite this, I’d still try this casino but avoid using bonuses if you lose the signup bonus.

Spinnie (5 Stars Rating on Chippy.com)

Winnings Terms Too Restrictive

So again it was easy enough to sign up and receive the bonus but the terms that come with the winnings isn’t even worth the hassle of it all unless you’re just looking for a little free play.

Zimmz88 (2 Stars Rating on Chippy.com )

Myths Busted About Lucky Hippo Casino

I’ve outlined common criticisms from players about this gaming site. However, certain Lucky Hippo complaints feel more like myths because they lack substance. You can see some of the criticisms I overlooked during this review below.

Lucky Hippo Casino offers promotions that do not stand out compared to other US online casinos. While most of these bonuses are for slots, there are also promotions for Blackjack and other games.

However, these offers come with high playthrough requirements, so players need to read the terms and conditions carefully. The average bonus has a 40x playthrough on both the deposit and bonus, which is considerably higher than most casinos.

One unique aspect of them at this casino is that they will lock down certain games.

For example, I received a cashback bonus that was only good for slots, Keno, and video poker. After the offer is activated, only these games are available. While restrictive, it does prevent you from accidentally playing restricted games.

My Recommended LUCKY HIPPO Bonuses

There are multiple bonuses to choose from at Lucky Hippo Casino, but a couple stand out. Let’s check them out.

Given the high playthrough requirements, I recommend focusing on the slot bonuses. These often include generous match bonuses and free spins, making them the most advantageous despite the stringent wagering conditions.

300% Initial Deposit & Reload Promotion

The best offer at this casino is the triple welcome bonus package. You’ll get a 300% match up to $3,000 on your first three deposits. The rollover requirement is 45x the deposit plus bonus. The max cash out is 20x your deposit, or $10,000 maximum.

This one is best for slots players as blackjack and video poker contribute 50% to the rollover. It has the highest match bonus of all promotions, making it an excellent bankroll boost.

Monday Cash Back Privilege

The Monday Cash Back Privilege offer gives you 20% back on all deposits made on Mondays.

You can get up to $500 in cashback with no wagering requirements on your bonus. However, if you use this offer, you can only play slots, video poker, and Keno on your deposit.

To claim the bonus, make your deposits on Monday and contact customer support. You will receive your cashback on Tuesday.

Other Bonuses I Reviewed

Here are some other promotions I’ve seen during my gaming session at Lucky Hippo.

Lucky Hippo Casino offers over 220 online slots and casino games from RealTime Gaming, which is fewer than the average US online casino. Most of these games are slots, but there is also a small collection of table games and video poker. Unfortunately, the casino does not offer Live Dealer games.

The casino software is straightforward and well-organized, making it easy to find games.

While I enjoyed playing at the casino, it lacked enough variety to keep me returning. I strongly urge the casino owners to partner with other gaming providers and expand their library to attract and retain players.

Software Providers

Lucky Hippo lists its software providers in the Terms and Conditions section on the site. Their collaboration with RealTime Gaming ensures the safety and fairness of their games.

Author’s Game Picks 

• Buffalo Mania Deluxe is a western-theme slot with bursting wilds, a Major Mania feature, and a Bonus Wheel that can award free spins or massive prizes.
• Wonder Reels is a fun game with an expanded reel re-spin feature on every winning spin.
• Robin Hood’s Riches features Archer Wilds, a free spins game, and a Spin ‘N Win feature with a chance for a jackpot.
• Sweet 16 Blast! features cascading wins and a free spins game with multiplier wins.
• Double Double Jackpot Poker is a video poker game that awards an increased payout for every four of a kind. 

Slots

The online slots section is the strongest gaming category at this casino. There are 196 games available, and you can filter them by type (5 Reel, Bonus Rounds), name, or jackpot.

This casino has 93 progressive jackpot slots, with prizes up to $1.5 million.

The quality of these games rivals any you’ll find at US online casinos. You’ll also find popular slot franchises like Bubble Bubble and Cash Bandits.

The casino adds new games every month, so there’s always something new to try. I played several games, including Wonder Reels, Sweet 16 Blast!, Bubble Bubble 3, and Penguin Palooza, and enjoyed them all.

Slots are your best option for clearing bonuses as yhey contribute 100% toward the wagering requirement. 

Blackjack

Lucky Hippo offers only three options for online blackjack: standard blackjack, Perfect Pairs Blackjack, and Suit ‘Em Up Blackjack.

These games are fine if you want to play a few hands of blackjack, but they lack a “wow factor.” Be sure to use at least a basic blackjack strategy to reduce the house edge.

For many bonuses, blackjack games do not contribute to the playthrough requirements. Those that do have extremely high rollovers, up to 100x your deposit plus bonus.

Roulette

Roulette is limited to a single option, European Roulette, which can be found in the Specialty Games section.

European Roulette has a basic setup, likely the same as when it was first designed years ago by RealTime Gaming. The game provides a simple setup but isn’t exciting to play otherwise.

Roulette does not contribute to the wagering requirements at this casino, so it is not a viable option for clearing casino bonuses.

Other Table Games

Lucky Hippo Casino has a standard colleciton of table games.

There are 11 options, including three versions of Caribbean Poker, 32 Cards, Teen Patti, Tri Card Poker, Let ‘Em Ride, Baccarat, and Akbar Romeo Walter.

The quality of games varies. Older games like Tri Card Poker have relatively simple graphics and sounds. Newer games, like 32 Cards and Akbar Romeo Walter, have higher-quality graphics and sounds.

The Caribbean Poker games and Let ‘Em Ride all have progressive jackpots, which may make them worth checking out if you like to gamble for jackpots.

The downside to playing table games here is that they do not contribute to the wagering requirement. If you’re primarily a table games player, skip the bonus.

Video Poker

Video poker is easily my favorite casino game, and I love the variety of games you’ll find at this casino.

There are 15 different options, including popular games like Double Double Bonus Poker, Deuces Wild, and Joker Poker.  If there is a knock on this section, it has no exotic video poker games like Spin Poker or Wheel Poker. 

However, one thing that sets Lucky Hippo Casino apart from other US casinos is that you can play low-stakes video poker starting at .25 per hand, assuming you play max credits on each hand.

The paytables for these games are average. While not the best paytables I’ve seen, it’s definitely workable. I had a couple of nice hits on Double Double Bonus, including a four deuces hit. 

Video poker is not a good option for playing on a bonus. Most bonuses do not allow video poker play. For bonuses that allow it, video poker games only contribute 50% to the rollover. 

Casual Games – Specialty Games

The specialty games section at Lucky Hippo casino offer only three titles. Besides Roulette, you can play Keno and Banana Jones.

Banana Jones is a fun, board game-style slot game. However, you can’t play it on any bonus.

Keno is the only game in this section worth playing on a bonus. Like slots, the game contributes 100% toward all bonuses.

There’s nothing special about this Keno variant, as it is a basic design that’s been part of the casino since its inception. The one plus for this game is that the stakes start as low as a penny. 

Lucky Hippo Casino has average deposit options compared to other banking methods in most online casinos in the US. You can deposit with credit cards and crypto.

The process for depositing and cashing out is standard. However, the one difference is that some credit card options may require a currency conversion, which could incur a fee from your bank.

Deposit Options Summary 

Visa, MasterCard, American Express, and Discover are your credit card options. For crypto, you can deposit with Bitcoin, Litecoin, Ethereum, Tether, BNB, and CryptoPay.

CryptoPay is a third-party crypto payment service that allows you to use dozens of altcoins to make a crypto deposit. Outside of crypto miner fees, which are not controlled by the casino, there are no fees for depositing here.

• Fastest Deposit Method: Visa – Instant
• Deposit fees: None

My Recommended Deposit Method: Visa

I deposited $25 with my Visa. Like most legitimate online casinos, I received a fraud alert when I first tried to deposit, but after clearing the alert, I had no issue depositing.

If your initial deposit is declined, wait a few hours before trying again, or the casino may lock your ability to make a credit card deposit. 

The depositing process is easy, but if you deposit with a credit card, you will have to fill out an authorization form that requires the last four digits of your Social Security Number. Once you submit that, you can proceed with your deposit. 

You may also notice that your deposit will be in another currency. The first time I deposited, the payment was processed in MXN rather than USD.

The casino automatically converted the funds to USD. Some banks charge a currency conversion rate, so don’t be surprised if you see that type of fee on your account after making a deposit.

If your first deposit fails, check with your bank to see if you triggered a fraud alert. Otherwise, you may have to try a different card or crypto.

Check all the deposit methods available for Slots Paradise.

DEPOSIT METHOD	MIN DEPOSIT	MAX DEPOSIT
	$25	$500
	$25	$500
	$25	$500
	$25	$500
	$20	$100,000
	$20	$100,000
	$20	$100,000
	$20	$100,000
	$20	$100,000
CryptoPay	$20	$100,000

Withdrawal Options Summary 

The withdrawal options for this casino are standard for many RTG casinos and on par with many US casinos. You can cash out with a bank transfer, check by mail, check by courier, Bitcoin, or USDT.

There are no fees to cash out, which is better than many US online casinos. However, the minimum deposit is significantly higher than in other casinos.

Note that you’ll need to submit KYC verification information before cashing out, which requires a copy of your ID and proof of residence. However, there is no guarantee on how long this process will take.

Customer support stated it could take “some days,” but it would not be exact.

• Is Verification Required? Yes – ID, copy of credit card, proof of residence
• Fastest Withdrawal Method: Bitcoin – Up to 7 Days

My Recommended Payout Method: Crypto

I cashed out $150 using Bitcoin. Before cashing out, I was required to submit verification documents, which took around 72 hours to process. Afterward, I submitted my cashout request via the Cashier. 

I received my Bitcoin in about a week, much slower than most casinos.

According to support, the average payment time is 5 to 7 business days, but this can be longer depending on the withdrawal queue.

Here’s a table with all the withdrawal methods available.

PAYOUT METHOD	MIN CASHOUT	MAX CASHOUT
	$150	$5,000
	$150	$5,000
	$150	$5,000
	$400	$5,000
	$150	$5,000

I have mixed feelings about support at Lucky Hippo Casino. It is clear that the casino is using a third-party service that manages multiple casinos, and the quality of service varies depending on which department you use.

You can reach them through email support or live chat. The latter option is the most convenient due to its immediacy. Moreover, they are available 24 hours a day, while by email, they can take up to 48 hours to respond.

Email

You can reach support via email at [email protected]. Support should answer in 48 hours, but this is not guaranteed.

Live Chat

There is a 24/7 live chat section with different options to select for general support, security, and withdrawal support. I contacted support multiple times, and my average wait time was between two and five minutes, which is normal. 

My Experience With Lucky Hippo’s Support

Based on my experience, I noticed most of their answers were cut-and-paste replies, and they always appeared in a hurry to get rid of me.

General chat is only suitable for the most basic issues. Use the customer support option if you need help with deposits or other general issues. Withdrawal questions and problems are only handled by withdrawal support. 

Lucky Hippo Casino doesn’t have the worst support I’ve seen, but it is far from the best. I suggest hiring dedicated support agents who can handle all issues rather than a third-party service that rushes to get rid of you.

Lucky Hippo

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Lucky Hippo’s Customer Service vs. Other Casinos

Lucky Hippo Casino has its strengths and weaknesses. My sign-up experience was smooth, but account verification took about 10 days, longer than many other casinos. I recommend verifying your account early to avoid withdrawal delays.

The interface is easy to navigate, with clear tabs for promotions, games, the VIP club, banking, and support.

The game library is decent, especially for slot fans. The graphics are good, and the games run smoothly on both desktop and mobile. However, the table game selection is limited.

The bonuses are generous but come with high playthrough requirements, making them hard to clear, especially for table games and video poker.

Customer support is available via email and live chat. The live chat is quick, with response times between 2-5 minutes, but the quality of support can feel rushed and repetitive.

Overall, Lucky Hippo Casino offers a good experience for slot and video poker players. The interface is clean and intuitive, and the game quality is solid. However, the high playthrough requirements, limited table games, and lengthy verification process are drawbacks.