My Opinion on Lucky Hippo – Key Findings

Lucky Hippo Casino looks like almost every RealTime Gaming casino serving the United States. The slot library is decent, but the casino is lacking in other gaming areas.

Promotions are only good for slot players due to the high rollover and restrictions on table games. Customer support is average at best, with agents that try to rush players along rather than solve problems expediently.

However, the casino pays in a timely fashion and has a better reputation than many RTG casinos. Those factors alone make me comfortable in recommending this casino. 


What I Loved

  • Triple welcome bonus up to $9,000 in match bonuses
  • Quality library of online slots and video poker games
  • Better overall reputation than most RTG casinos

Room for Improvement

  • Small collection of table games and no live dealer games
  • High rollover on most bonuses makes it difficult to clear them
  • High minimum withdrawal of $150 or more

Year Established

2018

License

Not Licensed

Number of Games

226

Available Games

Slots, Table Games, Video Poker, Specialty Games

Device Compatibility

PC, Mac, iOS, Android

Best Casino Bonus

300% Initial Deposit & Reload Bonus

Best Deposit Method

Visa & Bitcoin

Best Withdrawal Method

Bitcoin

Restricted US States

None

Min. Deposit

$20 – All Cryptos

Customer Support

Email & Live Chat


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My Gambling Session Details

On my initial visit to Lucky Hippo Casino, I recognized it as a RealTime Gaming casino due to its familiar layout. I signed up for an account and deposited $25 using my Visa card.

Afterward, I explored the casino and started playing video poker and slots. I spent about a week playing at Lucky Hippo Casino, focusing a lot on slots. Sweet 16 Blast! proved to be the most profitable, thanks to hitting the bonus round twice.

Once I ran my balance to $150, I cashed out using Bitcoin. Due to the verification process, it took around 10 days to get my money. Considering the manual verification process, this was a reasonable timeframe.

What I like best about this casino is its simple layout and quality selection of slots and video poker.

However, this casino would benefit from partnering with other gaming companies to expand its gaming library. Also, the rollover terms on bonuses need to be improved to make promotions more appealing to players

2.0

Lucky Hippo Casino has a mixed reputation among players, and there is a noticeable lack of genuine player feedback. Most complaints revolve around confusing bonus terms and slow payment processes.

This site does not have any reviews on Trustpilot or at AskGamblers Complaints page, which, to me, shows that there are significantly fewer complaints about this casino compared to other US casinos. Although the lack of comments, it’s a little concerning.

What Players Say About Lucky Hippo Casino

Player feedback on Lucky Hippo Casino is primarily found on sites like Chipy.com. Common issues I’ve seen on this website include confusing bonus terms and slow payments.

Some of the complaints about confusing bonus terms are understandable, and it does make it difficult to clear most bonuses. The slow payment complaints referred to by Wizard of Odds are likely due to the verification process.

Players cashing out for the first time must wait for verification to complete before a withdrawal will start processing.

Withdrawal Process

I managed to get through the welcome bonus playthrough with $166 in my account. To withdraw, I need to deposit $25 and place $125 in wagers. The minimum and maximum withdrawal is $150, so I need a minimum return of $84 from my $125 in wagers.

While these terms might be reasonable if they were clear upfront, it now feels like a deposit bonus since restrictions apply to both the deposit and bonus. I didn’t see this in the T&Cs but got this info from chat.

The terms mention maximum withdrawals of 20x the deposit and that a deposit is required for no deposit bonuses before withdrawal.

These conditions seem extreme and confusing. Despite this, I’d still try this casino but avoid using bonuses if you lose the signup bonus.

Spinnie (5 Stars Rating on Chippy.com)

Winnings Terms Too Restrictive

So again it was easy enough to sign up and receive the bonus but the terms that come with the winnings isn’t even worth the hassle of it all unless you’re just looking for a little free play.

Zimmz88 (2 Stars Rating on Chippy.com )

My Thoughts on Lucky Hippo’s Player Complaints

In my opinion, Lucky Hippo Casino has the potential to improve its reputation significantly by responding to player feedback and clarifying its bonus terms. The confusion surrounding bonuses and the slow payment process are major concerns that can deter players.

To address these issues, Lucky Hippo should:

  • Clarify Bonus Terms: Make bonus terms straightforward and easy to understand to avoid confusion and frustration among players.
  • Improve Communication: Actively respond to player complaints on various platforms, showing a commitment to resolving issues.
  • Streamline Verification Process: Expedite the verification process to reduce withdrawal times, making the experience more satisfactory for players.

By taking these steps, Lucky Hippo Casino can build a stronger reputation and gain more trust from its players.

Myths Busted About Lucky Hippo Casino

I’ve outlined common criticisms from players about this gaming site. However, certain Lucky Hippo complaints feel more like myths because they lack substance. You can see some of the criticisms I overlooked during this review below.

Myth #1 – It Does Not Pay Out

The most common myth about this casino is that it does not pay out. Most of the complaints come from players who tried to cash out before completing the terms of a deposit bonus.

Lucky Hippo does payout, but your first withdrawal may take longer than usual due to the verification process.

Myth #2 – Customer Service Does Not Respond

Some players complained they could not receive help from customer service. This rumor may partially be the casino’s fault.

Customer support tends to give general answers and push players out of chat, sometimes before answering specific questions.

Support does respond, but you may have to be assertive to communicate and resolve your problems.

2.6

Lucky Hippo Casino offers promotions that do not stand out compared to other US online casinos. While most of these bonuses are for slots, there are also promotions for Blackjack and other games.

However, these offers come with high playthrough requirements, so players need to read the terms and conditions carefully. The average bonus has a 40x playthrough on both the deposit and bonus, which is considerably higher than most casinos.

One unique aspect of them at this casino is that they will lock down certain games.

For example, I received a cashback bonus that was only good for slots, Keno, and video poker. After the offer is activated, only these games are available. While restrictive, it does prevent you from accidentally playing restricted games.

There are multiple bonuses to choose from at Lucky Hippo Casino, but a couple stand out. Let’s check them out.

Given the high playthrough requirements, I recommend focusing on the slot bonuses. These often include generous match bonuses and free spins, making them the most advantageous despite the stringent wagering conditions.

Lucky Hippo Casino Welcome Bonus

Lucky Hippo Welcome Bonus Offer Banner

The best offer at this casino is the triple welcome bonus package. You’ll get a 300% match up to $3,000 on your first three deposits. The rollover requirement is 45x the deposit plus bonus. The max cash out is 20x your deposit, or $10,000 maximum.

This one is best for slots and blackjack players since those games contribute 100% and 50%, respectively, to the rollover requirements. It has the highest match bonus of all promotions, making it an excellent bankroll boost.

Welcome Bonus

300% up to $9,000

Lucky Hippo
Not Worthy Industry Average Great

Lucky Hippo vs Other Casinos – Welcome Bonus

Monday CashBack Privilege

Lucky Hippo Monday Cashback Privilege Bonus

The Monday Cash Back Privilege offer gives you 20% back on all deposits made on Mondays.

You can get up to $500 in cashback with no wagering requirements on your bonus. However, if you use this offer, you can only play slots, video poker, and Keno on your deposit.

To claim the bonus, make your deposits on Monday and contact customer support. You will receive your cashback on Tuesday.

My Perspective on Lucky Hippo’s Bonuses

In my experience, Lucky Hippo’s bonuses are a mixed bag. The slot bonuses are generous and varied, but the high playthrough requirements are a drawback.

I recommend focusing on slot bonuses at this casino as they offer the most value and are easier to manage within the restrictions. It’s crucial to read the rules and conditions of each bonus carefully.

For Lucky Hippo to stay competitive, it needs to make its rollover terms more player-friendly.

Other Bonuses I Reviewed

Here are some other promotions I’ve seen during my gaming session at Lucky Hippo.

BONUS BONUS TYPE ROLLOVER
225% Match Bonus up to $1,125 + 65 Free Spins on Pulsar Reload 40x Deposit + Bonus
250% Match Bonus up to $1,250 + 50 Free Spins on 777 Reload 45x Deposit + Bonus
Blackjack and 21 Games Bonus Daily 100x Deposit + Bonus
225% Match Bonus up to $450 Weekly 45x Deposit + Bonus
Crypto All Games Bonus – 150% Match Bonus Crypto 25x Deposit + Bonus

3.0

Lucky Hippo Casino offers over 220 online slots and casino games from RealTime Gaming, which is fewer than the average US online casino. Most of these games are slots, but there is also a small collection of table games and video poker. Unfortunately, the casino does not offer Live Dealer games.

The casino software is straightforward and well-organized, making it easy to find games.

While I enjoyed playing at the casino, it lacked enough variety to keep me returning. I strongly urge the casino owners to partner with other gaming providers and expand their library to attract and retain players.

190+

Real Money Slots

90+

Jackpots

3

Specialty Games

14

Table Games

N/A

Live Dealer Casino Games

15

Video Poker Titles

My Top Game Picks 

  • Buffalo Mania Deluxe is a western-theme slot with bursting wilds, a Major Mania feature, and a Bonus Wheel that can award free spins or massive prizes.
  • Wonder Reels is a fun game with an expanded reel re-spin feature on every winning spin.
  • Robin Hood’s Riches features Archer Wilds, a free spins game, and a Spin ‘N Win feature with a chance for a jackpot.
  • Sweet 16 Blast! features cascading wins and a free spins game with multiplier wins.
  • Double Double Jackpot Poker is a video poker game that awards an increased payout for every four of a kind. 

Here are more details about my session at Lucky Hippo Casino. I’ll cover the most popular sections of their game catalog.

SLOTS

Cash Bandits

The online slots section is the strongest gaming category at this casino. There are 196 games available, and you can filter them by type (5 Reel, Bonus Rounds), name, or jackpot.

This casino has 93 progressive jackpot slots, with prizes up to $1.5 million.

The quality of these games rivals any you’ll find at US online casinos. You’ll also find popular slot franchises like Bubble Bubble and Cash Bandits.

The casino adds new games every month, so there’s always something new to try. I played several games, including Wonder Reels, Sweet 16 Blast!, Bubble Bubble 3, and Penguin Palooza, and enjoyed them all.

Slots are your best option for clearing bonuses as yhey contribute 100% toward the wagering requirement. 

Lucky Hippo (196)
100 500 1000+

Lucky Hippo vs. Industry Average – Number of Slots

Blackjack

Blackjack + Perfect Pairs

Lucky Hippo offers only three options for online blackjack: standard, Perfect Pairs, and Suit ‘Em Up.

These games are fine if you want to play a few hands, but they lack a “wow factor.” Be sure to use at least a basic blackjack strategy to reduce the house edge.

Blackjack does not contribute to rollover requirements unless your chosen bonus specifically includes it in the playthrough, such as the 300% welcome offer or the blackjack bonus.

Roulette

European Roulette

Roulette is limited to a single option, European Roulette, which can be found in the Specialty Games section.

European Roulette has a basic setup, likely the same as when it was first designed years ago by RealTime Gaming. The game provides a simple setup but isn’t exciting to play otherwise.

Roulette does not contribute to the wagering requirements at this casino, so it is not a viable option for clearing casino bonuses.

Other Table Games

Caribbean Stud Poker

Lucky Hippo Casino has a standard colleciton of table games.

There are 11 options, including three versions of Caribbean Poker, 32 Cards, Teen Patti, Tri Card Poker, Let ‘Em Ride, Baccarat, and Akbar Romeo Walter.

The quality of games varies. Older games like Tri Card Poker have relatively simple graphics and sounds. Newer games, like 32 Cards and Akbar Romeo Walter, have higher-quality graphics and sounds.

The Caribbean Poker games and Let ‘Em Ride all have progressive jackpots, which may make them worth checking out if you like to gamble for jackpots.

The downside to playing table games here is that they do not contribute to the wagering requirement. If you’re primarily a table games player, skip the bonus.

Video Poker

Double Bonus Poker

Video poker is easily my favorite casino game, and I love the variety of games you’ll find at this casino.

There are 15 different options, including popular games like Double Double Bonus Poker, Deuces Wild, and Joker Poker.  If there is a knock on this section, it has no exotic video poker games like Spin Poker or Wheel Poker. 

However, one thing that sets Lucky Hippo Casino apart from other US casinos is that you can play low-stakes video poker starting at .25 per hand, assuming you play max credits on each hand.

The paytables for these games are average. While not the best paytables I’ve seen, it’s definitely workable. I had a couple of nice hits on Double Double Bonus, including a four deuces hit. 

Video poker is not a good option for playing on a bonus. Most bonuses do not allow video poker play. For bonuses that allow it, video poker games only contribute 50% to the rollover

Casual Games – Specialty Games

Classic Keno

The specialty games section at Lucky Hippo casino offer only three titles. Besides Roulette, you can play Keno and Banana Jones.

Banana Jones is a fun, board game-style slot game. However, you can’t play it on any bonus.

Keno is the only game in this section worth playing on a bonus. Like slots, the game contributes 100% toward all bonuses.

There’s nothing special about this Keno variant, as it is a basic design that’s been part of the casino since its inception. The one plus for this game is that the stakes start as low as a penny

2.5

Lucky Hippo Casino has average deposit options compared to other banking methods in most online casinos in the US. You can deposit with credit cards and crypto.

The process for depositing and cashing out is standard. However, the one difference is that some credit card options may require a currency conversion, which could incur a fee from your bank.

Deposit Options Summary 

Visa, MasterCard, American Express, and Discover are your credit card options. For crypto, you can deposit with Bitcoin, Litecoin, Ethereum, Tether, BNB, and CryptoPay.

CryptoPay is a third-party crypto payment service that allows you to use dozens of altcoins to make a crypto deposit. Outside of crypto miner fees, which are not controlled by the casino, there are no fees for depositing here.

  • Fastest Deposit Method: Visa – Instant
  • Deposit fees: None

I deposited $25 with my Visa. Like most legitimate online casinos, I received a fraud alert when I first tried to deposit, but after clearing the alert, I had no issue depositing.

If your initial deposit is declined, wait a few hours before trying again, or the casino may lock your ability to make a credit card deposit. 

The depositing process is easy, but if you deposit with a credit card, you will have to fill out an authorization form that requires the last four digits of your Social Security Number. Once you submit that, you can proceed with your deposit

You may also notice that your deposit will be in another currency. The first time I deposited, the payment was processed in MXN rather than USD.

The casino automatically converted the funds to USD. Some banks charge a currency conversion rate, so don’t be surprised if you see that type of fee on your account after making a deposit.

If your first deposit fails, check with your bank to see if you triggered a fraud alert. Otherwise, you may have to try a different card or crypto.

Visa logo
✔ Tested Method

Check all the deposit methods available for Slots Paradise.

DEPOSIT METHOD MIN DEPOSIT MAX DEPOSIT SPEED FEES
Visa logo
$25 $500 Instant None
Master Card Logo
$25 $500 Instant None
American Express Card Logo
$25 $500 Instant None
Discover Card Logo
$25 $500 Instant None
Bitcoin Logo
$20 $100,000 15 Minutes None
Litecoin Logo
$20 $100,000 15 Minutes None
usd tether usdt logo
$20 $100,000 15 Minutes None
Ethereum Logo
$20 $100,000 15 Minutes None
Binance Coin Logo
$20 $100,000 15 Minutes None
$20 $100,000 15 Minutes None
Lucky Hippo
<3 7 10+

Lucky Hippo Vs Other Casinos – Deposit Methods

Lucky Hippo Casino Withdrawal Options

The withdrawal options for this casino are standard for many RTG casinos and on par with many US casinos. You can cash out with a bank transfer, check by mail, check by courier, Bitcoin, or USDT.

There are no fees to cash out, which is better than many US online casinos. However, the minimum deposit is significantly higher than in other casinos.

Note that you’ll need to submit KYC verification information before cashing out, which requires a copy of your ID and proof of residence. However, there is no guarantee on how long this process will take.

Customer support stated it could take “some days,” but it would not be exact.

  • Is Verification Required? Yes – ID, copy of credit card, proof of residence
  • Fastest Withdrawal Method: Bitcoin – Up to 7 Days

I cashed out $150 using Bitcoin. Before cashing out, I was required to submit verification documents, which took around 72 hours to process. Afterward, I submitted my cashout request via the Cashier. 

I received my Bitcoin in about a week, much slower than most casinos.

According to support, the average payment time is 5 to 7 business days, but this can be longer depending on the withdrawal queue.

Bitcoin Logo
✔ Tested Method

Here’s a table with all the withdrawal methods available.

WITHDRAWAL METHOD MIN PAYOUT MAX PAYOUT SPEED FEES
Bitcoin Logo
$150 $5,000 5 to 7 Days None
usd tether usdt logo
$150 $5,000 5 to 7 Days None
Bank Transfer Logo
$150 $5,000 5 to 7 Days None
Checks Logo
$400 $5,000 5 to 7 Days None
eCheck Logo
$150 $399 5 to 7 Days None
Lucky Hippo
<3 5 7+

Lucky Hippo Vs Other Casinos – Withdrawal Methods

3.0

I have mixed feelings about support at Lucky Hippo Casino. It is clear that the casino is using a third-party service that manages multiple casinos, and the quality of service varies depending on which department you use.

You can reach them through email support or live chat. The latter option is the most convenient due to its immediacy. Moreover, they are available 24 hours a day, while by email, they can take up to 48 hours to respond.

  • Support Email Address: [email protected]
  • Languages: English
  • Availability: 24/7 through live chat
  • Live Chat: Yes, automated and real person
  • Response times: Fast
  • Validation Email: you may send it on the char or to [email protected]

Email

You can reach support via email at [email protected]. Support should answer in 48 hours, but this is not guaranteed.

Live Chat

There is a 24/7 live chat section with different options to select for general support, security, and withdrawal support. I contacted support multiple times, and my average wait time was between two and five minutes, which is normal. 

My Experience With Lucky Hippo’s Support

Based on my experience, I noticed most of their answers were cut-and-paste replies, and they always appeared in a hurry to get rid of me.

General chat is only suitable for the most basic issues. Use the customer support option if you need help with deposits or other general issues. Withdrawal questions and problems are only handled by withdrawal support. 

Lucky Hippo Casino doesn’t have the worst support I’ve seen, but it is far from the best. I suggest hiring dedicated support agents who can handle all issues rather than a third-party service that rushes to get rid of you.

Lucky Hippo
Bad Average Great

Lucky Hippo's Customer Service vs. Other Casinos

3.0

Lucky Hippo Casino has its strengths and weaknesses. My sign-up experience was smooth, but account verification took about 10 days, which is longer than many other casinos and can feel excessive nowadays.

If you choose to play at this casino, I recommend verifying your account early to avoid withdrawal delays.

The game library is decent, especially for slot fans, with good graphics. However, the table game selection is limited, and I would have enjoyed more variety. On the bright side, the games run smoothly on both desktop and mobile.

My experience with customer support wasn’t the best. The live chat is quick, with response times between 2 to 5 minutes, but the quality of support can feel rushed and repetitive.

Overall, Lucky Hippo Casino offers a good experience for slot and video poker players. The interface is clean and intuitive, and the game quality is solid. However, the high playthrough requirements, limited table games, and lengthy verification process are drawbacks for me. My overall experience was good but not quite up to my gaming preferences.

Overall, Lucky Hippo Casino offers a good experience for slot and video poker players. The interface is clean and intuitive, and the game quality is solid.

However, the high playthrough requirements, limited table games, and lengthy verification process are drawbacks for me.

My overall experience was good, but it was not good enough to match my gaming preferences.

Site’s Top Features

  • Over 200 RTG Games.
  • Zero Fees on Deposits & Withdrawals.
  • Great Welcome Bonus Package.
  • There are progressive games with jackpots over $500k.

Lucky Hippo Casino Vs. Other Gambling Sites

Lucky Hippo Casino has a smaller library of games than other US online casinos. Its banking options are on par with other casinos, but the minimum withdrawal is significantly higher.

Although its customer service is slightly inferior to that of other casinos, its reputation is slightly better than that of most US online casinos.

ONLINE CASINO BONUS # OF GAMES Average RTP READ REVIEW START
WELCOME BONUS 300% Up To $9,000 # OF GAMES 226 AVG RTP 95%-99% Review PLAY NOW
WELCOME BONUS 500% up to $7,500 # OF GAMES 699 AVG RTP 95%-97% Review PLAY NOW
WELCOME BONUS 200% up to $7,777 # OF GAMES 236 AVG RTP 95%-98% Review PLAY NOW

Player Protection

Lucky Hippo Casino actively promotes responsible gambling.  Under the site’s Terms and Conditions, you can find its responsible gaming policies and tips for staying in control of your gaming.

Furthermore, the casino allows players to self-exclude from the casino for six months or longer if they feel they need a break or no longer wish to gamble

If you wish to learn more about this topic, please visit our responsible gambling page for tools and resources to keep gambling as entertainment.  You can also visit our USA State pages hub that has information specific to your state or region.


My Verdict

This casino has a rating of 2.6/5

On the surface, Lucky Hippo Casino looks like every other RealTime Gaming casino. The site has a simple layout with a decent collection of slots and video poker but lacks variety in other forms of gaming.

The promotions look great, but the high playthrough makes the offers challenging to clear. Customer service has good response times, but the support can feel a bit rushed. 

However, the factor that places this casino above other RTG casinos is its reputation. Lucky Hippo Casino has fewer complaints than any casino I’ve reviewed in a while.

Players are quick to blast a casino, so the lack of complaints about this casino should make it a contender for your shortlist.


Frequently Asked Questions

We regularly receive questions about Lucky Hippo Casino.  Here are some of the most common questions received.

Is Lucky Hippo legit?

Lucky Hippo Casino is a legitimate online casino that runs RealTime Gaming software and offers safe and secure payment options.

Does Lucky Hippo pay out?

Yes, Lucky Hippo Casino pays out with Bitcoin, USDT, bank wire, and bank check.  Most payments are processed in 5 to 7 business days.

What are the games’ payout rates?

Lucky Hippo Casino does not publish information on game RTP.  You can expect slots to have an average RTP of 95 to 96%.  Table games have an RTP ranging from 97 to 99%, while video poker games have an RTP of 97.5 to 99%.

How does the casino handle jackpot wins? 

Lucky Hippo pays jackpot wins based on its withdrawal policies.  You can cash out up to $5,000 per week. 

What happens if I get disconnected during a game? 

The casino session will only expire after a period of inactivity as a security measure.

If you get disconnected during a game, it might be due to a connection problem or a device issue. To resolve this, close the casino, clear your cookies and cache, and then log in again. This should fix the issue.

What is the community like? 

 Lucky Hippo does not have much of a community.  It has a Facebook page that promotes the casino.

What happens if I’m locked out of my Lucky Hippo account?

If you are locked out of your Lucky Hippo Casino account, you can request a password reset on the website. Or contact customer support.

How can I turn my casino winnings into cash I can use? 

To cash out winnings at Lucky Hippo Casino, go to the Cashier.  You must have $150 in your account to cash out.