My Opinion on Spin Casino – Key Findings
Spin Casino features an impressive game selection, offering over 1,000 games and significant progressive jackpots.
I enjoyed playing most of the games I tried, including several slots and Terminator 2 Roulette. Other benefits to this casino include its solid welcome bonus, many banking options, and smooth-running mobile site.
The downsides I experienced were a slow-running desktop version and an inability to reach non-automated support. Players have also complained about the withdrawal speed.
After much personal debate, I could see myself playing here with small deposits and chasing progressive jackpots. The slow cashouts are worrisome, but that’s where the little bets comfort me.
What I Loved
- Over 1,000 games are presented in a user-friendly lobby.
- A wide variety of banking options, ranging from eWallets to crypto.
- The mobile version ran smoothly during my session.
- Multimillion-dollar progressive jackpots.
- Large welcome bonus with reasonable terms.
Room for Improvement
- The desktop version ran slow on my desktop (ChromeOS).
- Many complaints regarding withdrawal speed.
- I couldn’t find non-automated live chat or email support anywhere.
Website
Year Established
2001
License
Alderney Gaming Control Commission & Kahnawake Gaming Commission
Number of Games
1,027
Available Games
Slots, Blackjack, Roulette, Live Dealer, Scratchcards, Bingo, & Video Poker
Device Compatibility
iOS, Android, Windows, Mac, ChromeOS
Best Casino Bonus
100% Match up to $1,000
Best Deposit Method
Bitcoin or Litecoin
Best Withdrawal Method
Credit Card
Restricted Locations
Over 50 Countries Including the US and the UK
Minimum Deposit
$5 for Everything Except Paysafecard
Customer Support
Live Chat, Help Center
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My Gambling Session Details
I started by depositing CA$23.38 (approx. US$17) worth of Litecoin. I wanted to qualify for the welcome bonus, which requires a $20 minimum deposit.
However, I foolishly forgot to opt into the promotion before completing the deposit.
I did receive 10 free spins on the Mega Millionaire Wheel as a new player. You can see how these spins went along with other highlights of my playing session:
- I won $0.50 through 10 free spins on the Mega Millionaire Wheel.
- My real money session began with Bison Boom (Northern Lights), where I had previously won $300. After netting an early $8.80 win ($1 bet), I lost several dollars.
- I played a series of other slots after this, including Trojan Kingdom, Wolf Blaze Megaways, and Viking Queen. These brought me the same results—a few small wins here and there, but mostly losses.
- With my bankroll down to $5, I played Terminator 2 Roulette for a little while. I had a good winning streak with dollar bets but ultimately lost $1.
- I took my last $4 and played a few spins on King Millions, which currently offers a progressive jackpot worth almost CA$ 10 million. After an early $12 win, I eventually ran out of funds.
None of these games gave me much success, with my biggest win being $12. If I hadn’t messed up the bonus opportunity, I could’ve had more funds to make something happen.
Despite my short session, I found that Spin Casino offers good-looking slots and unique table games.
Disclaimer: I’d like to mention that I’m playing at this casino from Canada, which is covered under Spin Casino’s Kahnawake Gaming Commission license.
This gaming site also serves other countries under an Alderney Gambling Control Commission license (Baytree Ltd), and players may find different bonuses and games there.
I looked at what players say about this casino on Trustpilot. This site hasn’t fared well, scoring a 1.5/5 rating.
Additionally, I checked a couple of Reddit threads that discussed Spin Casino’s withdrawals and games. Players have more mixed opinions about the site in these threads compared to the decidedly negative sentiment on Trustpilot.
Some players have complained about slow withdrawals, with certain gamblers waiting weeks for payments. Others claim that their accounts were shut down under mysterious circumstances after winnings.
In other cases, though, users contend that they received payouts on time or a few days late.
Here are some of the comments I found.
Slow Withdrawals and No Support
“It has been over a week now and the withdrawal still has not gone through. I keep searching and trying to contact for support but I can never receive any help.”
Trasey (Trustpilot – 1 star)
Nonexistent Customer Support
“Impossible to contact them. Their emails come back as undeliverable there is no way to get on to live chat. I’ve tried countless times and it just goes to an automated system that does not have a way to deal with the issue I have.”
Miriam Dodds (Trustpilot – 1 star)
Withdrawals Are Simple and Quick
“I haven’t had any problems with this casino, if you have correct details and send through relevant docs it’s all good. I have done many withdrawals on this site and only takes a few days.”
Rob Troy (Trustpilot – 4 stars)
What the Casino Says
Spin Casino hasn’t responded to any complaints on any of the review sites I checked. I found this odd because Spin’s sister site, Jackpot City Casino, has responded to almost every criticism.
I did notice one user who changed their review after receiving a payout. They noted being too hasty with their 1-star review, changing their Spin Casino rating to a 3/5.
This situation doesn’t necessarily show a response from Spin, but it provides an example of the casino settling a payout issue.
My Reflections on Spin Casino’s Reputation
In my opinion, players have pointed out legitimate flaws of Spin Casino through third-party sites like Reddit and Trustpilot.
I didn’t go through the withdrawal process myself because I lost my $23 bankroll. However, Spin Casino doesn’t always deliver timely payouts based on most comments.
The other major complaint—and one that I experienced—is automated customer service, which does not allow me to contact human support agents.
This criticism came up many times, showing me that I’m not the only one who can’t find customer service contacts. At first, I worried that I was missing something.
Myths Busted About Spin Casino
While some complaints from players seemed fair, some of these criticisms border on myths because they don’t have much validity.
You can see the biggest Spin Casino myths I read during my 16-hour research below.
Myth #1:The Casino Won’t Let You Win on Slots
I saw a few complaints about Spin Casino preventing players from winning with slots.
Certain players were more detailed with their accusations, claiming that this casino controls results based on bet sizes.
For example, one complaint alleged that Spin lets you win with bets under $0.50 but not anything above.
The key to remember is that this casino undergoes third-party game testing from the respected eCOGRA.
It also contracts third-party software developers to run its slots and can’t directly manipulate results.
Myth #2: You Can’t Win Playing Real Money
Similar to the myth above, this one accuses Spin Casino of only letting you win through demo modes.
After luring you into a false sense of confidence, it supposedly causes you to lose when placing real bets.
This idea sounds logical because it would be wise to trick players into thinking they’ll win through free modes.
As explained above, Spin undergoes game testing and has third parties running its games.
Myth #3: Bonus Terms Are Shady
Players claim that the Spin Casino bonus terms and conditions are shady and unfair.
I get that nobody likes going through and meeting a lengthy list of bonus terms. Nevertheless, I don’t see anything unordinary on the terms page.
The wagering requirements, game contributions, and expiration dates seem straightforward.
My only suggestion would be that Spin lists whether live dealer games do or don’t contribute to rollover.
The Spin Casino promotions begin with a $1,000 Welcome Bonus. As I learned the hard way, you should opt into this offer before placing your deposit.
Your first deposit of $20 or more qualifies for a 100% match bonus up to $400. You’ll also be eligible for two subsequent deposit bonuses of 100% up to $300.
I can’t see other Spin Casino promotions because they’re all connected to a Bonus Wheel. You must deposit to spin the bonus wheel, which could win you free spins, loyalty points, or bonus credits.
My Recommended Bonuses
My recommendations for bonuses are easy because I can only see two of them:
Spin Casino welcome bonus – 100% up to $1,000
The Spin Casino welcome bonus is above average compared to other welcome promos I’ve reviewed.
It is a $1,000 total package that matches your first deposit by 100% up to $400 and provides two additional deposit bonuses worth 100% up to $300.
The wagering requirements are 70x the bonus, slightly below the industry average of 40x the bonus plus deposit (i.e., 80x the bonus on a 100% match).
You must not exceed an €8 bet or €0.50 per payline.
My only complaint about the Spin Casino welcome bonus is the max cashout, which is 6x of your first deposit amount. I prefer at least a 10x-20x max win.
As mentioned, I forgot to opt in on my first deposit and didn’t qualify for the 100% up to $400 bonus. However, I checked my account and see that I’m still eligible for the first of two 100% up to $300 deposit bonuses.
Sign-up Bonus
Spin Casino vs Other Sites – Welcome Bonus
Bonus #2 – Wheel spin Bonus
Regarding the Bonus Wheel, it lets you spin for a random promotion after depositing. It’s available once every four hours, meaning you could theoretically deposit and spin this wheel six times daily. Available prizes include:
- Bonus credits
- Loyalty points
- Free spins
- Fast Forward (deposit & spin after two hours instead of four)
- No prize
Of these rewards, the bonus credits, free spins, and loyalty points are worthwhile. I don’t care about Fast Forward since I’d have to deposit again after two hours to spin the wheel.
I also don’t like the “no prize” result, given that I could deposit and walk away with nothing extra.
My Opinion on Spin Casino’s Bonuses
The best thing about the Spin Casino promotions is the welcome bonus due to its size and reasonable terms.
The Bonus Wheel is an interesting concept, but I ultimately prefer straightforward promos rather than those that are up to chance. However, some players may find gambling on their next bonus entertaining.
Unlike most online casinos, I couldn’t review additional promotions.
The only thing I can say is that the Bonus Wheel provides an opportunity to qualify for more perks. You must select the icon at the top of the screen and choose ‘Deposit’ to spin for a deal.
Spin Casino features a large game selection with over 1,027 titles available. It covers plenty of categories, including slots, blackjack, roulette, bingo, scratch cards, crash gaming, and live dealer tables.
This casino also has progressive slots with massive jackpots, including a King Millions progressive prize worth nearly $10 million.
Here’s the exact count of each game category you’ll find.
837
Real Money Slots
64
Table Games
57
Specialty
52
Live Dealer Games
21
Video Poker
15
Jackpots
My Top Game Picks
You can see my favorite Spin Casino games below:
- Bison Boom: This game has paid me well in the past, so I tried rekindling the magic in this session (to no avail). I like that it delivers big wins through random dynamite wilds.
- Viking Queen: A 5-reel, 25-payline slot with a unique sea atmosphere. In my opinion, this one is worthwhile if you highly value graphics and modern gameplay.
- Terminator 2 Roulette: As a fan of unique table games, I enjoyed Terminator 2 Roulette. The movie-themed animations paired with the big multipliers made it fun and engaging.
- King Millions: Features Major and Grand Jackpots that start at $1 million and $2 million, respectively. It isn’t my favorite game in terms of atmosphere, but I still love the prospect of chasing life-changing payouts.
Here are more details about each game category I found on this site.
slots
This gaming site features 837 online slots, a few hundred more than the average casino. It offers a mixture of visually appealing games and those that pay tremendous fortunes.
Regarding the latter, Mega Moolah, Absolootly Mad Mega Moolah, and King Millions are examples of these high-paying progressive slots.
My small bankroll didn’t allow me to try as many games as usual. However, I managed to play five slots, and you can see my results below:
- Bison Boom (96.15% RTP): Early on, I collected enough dynamite to trigger the random wilds feature and win $8.80 ($1 bet). However, I lost this win and several dollars more before quitting.
- Trojan Kingdom (96.12% RTP) – This game has serious win potential with cascading reels and up to 7x multipliers. I only netted a few tiny wins and eventually left after losing a few dollars.
- Wolf Blaze Megaways (95.98% RTP) – I opened this slot because I enjoy Megaways games sometimes. However, I didn’t win anything or like the graphics much.
- Viking Queen (96.92% RTP) – This slot offers solid win potential through free spins with a progressive multiplier. I didn’t get to the bonus round, though, given my limited funds.
- King Millions (90.5% starting RTP) – Down to $4 and not bound by bonus terms, I jumped on King Millions to play for the eight-figure jackpot. I hit a $12 win early but eventually lost the rest of my bankroll trying for that elusive $10m fortune.
Most Spin Casino slots contribute 100% towards bonus wagering requirements. NetEnt and Red Tiger slots are exceptions, providing 50% contributions.
Like many gaming sites, Spin excludes progressive games from meeting rollover.
This casino has an odd stipulation that games with re-spins only contribute 10%. Therefore, you’ll need to avoid re-spin slots when satisfying wagering requirements.
Spin Casino vs. Industry Average – Number of Slots
Blackjack
Spin Casino offers 31 real money blackjack variations.
Some of these games include Atlantic City Multi-Hand, High Streak, Perfect Strategy Blackjack, and Vegas Downtown.
I didn’t play blackjack during my gambling session here. However, I’ve tried Classic Blackjack at another casino and won some money through it.
Speaking of which, Classic Blackjack only contributes 2% towards unlocking Spin Casino bonuses.
All other variations provide an 8% contribution.
By comparison, the average online casino lets blackjack contribute 10% towards rollover.
Roulette
This site offers 25 roulette variations, including French roulette, Soccer Striker, Three Wheel, Ultra Warp, and Vikings Multi-Fire.
Spin Casino provides themed roulette games that you won’t find everywhere else.
One of these variants is Terminator 2, which revolves around the movie and offers multipliers worth up to 500x. I didn’t hit any of these multipliers while playing but still had fun.
Roulette variations contribute 8% towards bonuses here. This rate isn’t bad, considering that many casinos exclude roulette from promotions.
Video Poker
You can pick from 21 video poker variations at this gaming site. That’s more options than the average US gambling site.
Examples here include Cards of Athena (Double Double Bonus), Deuces Wild, Cards of Ra (Jacks or Better), and Joker Poker.
Most video poker games offer 8% towards bonus rollover.
Exceptions include All Aces and Jacks or Better, which contribute 2% to rollover.
Casual Games – Specialty Games
The Spin Casino specialty games section is massive compared to other sites.
You’ll find a split between the bingo and arcade sections.
These areas collectively offer 57 games, including a combination of bingo, crash gaming, keno, and scratchcards.
Terms and conditions note that keno and scratchcards contribute 100% towards Spin Casino bonuses.
You might try these games as slots alternatives when meeting wagering requirements.
Other TABLE GAMES
Besides blackjack and roulette, Spin Casino offers Dragon Tiger, sic bo, and two baccarat variations.
Therefore, you won’t find much regarding other table games at this casino.
Baccarat and sic bo contribute 0% towards wagering requirements, so you should avoid these games when using Spin Casino bonuses.
LIVE DEALER
The Spin live casino features 52 unique games across 72 tables.
Examples include Andar Bahar, Boom City, Mega Wheel, Power Up Roulette, Snakes and Ladders, and Travel Fever.
The terms don’t mention live casino games being excluded from rollover.
However, I saw a Trustpilot complaint from somebody who claimed they lost a bonus after playing live games.
I would ask customer service about this issue, but I can’t get past automation or find an email address.
Spin Casino banking options may vary depending on which country you’re playing from.
I can access bank transfers, credit/debit cards, crypto, e-wallets, and e-wallets from Canada. This selection covers all the bases and is more than adequate.
This casino gains extra points for not charging fees on deposits or withdrawals.
Many gaming sites will require fees for one or more cashout methods, but not this one. You can learn more about the Spin Casino deposit and withdrawal options below.
Deposit Options Summary
Spin Casino deposit methods may vary depending upon whether you’re playing at the Kahnawake-licensed site (like me) or the Alderney-licensed version.
My cashier offers options for bank transfer, Bitcoin, Ethereum, Flexepin, Google Pay, Interac (Canada), Litecoin, MuchBetter, Neosurf, and USDC.
The Spin Casino minimum deposit is CA$5, but you must deposit $20 to qualify for the welcome bonus.
My Recommended Deposit Method: CRYPTO
I like depositing with crypto because it doesn’t require giving out card details or signing up for new services.
That said, I deposited CA$23.38 worth of Litecoin to cover potential LTC network fees and qualify for the bonus.
Credit and debit cards are worth considering if you don’t mind providing card details. They deliver instant deposits, are available for withdrawals, and don’t require extra fees.
The latter is important because some online casinos charge fees on credit card deposits.
Here’s a table with all the available deposit options.
| DEPOSIT METHOD | MIN DEPOSIT (CA) | MAX DEPOSIT (CA) | SPEED | FEES |
|---|---|---|---|---|
 |
$5 | $300,000 | Instant | None |
 |
$5 | $300,000 | Instant | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
|
|
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $300,000 | 0-15 Minutes | None |
 |
$5 | $300,000 | Instant | None |
 |
$5 | $50,000 | Instant | None |
 |
$5 | $300,000 | Instant | None |
 |
$5 | $300,000 | Instant | None |
 |
$10 | $300,000 | Instant | None |
Spin Casino vs Other Sites – Deposit Methods
Withdrawal Options Summary
Spin Casino withdrawal options in my cashier included eCheck, Interac, INSTADEBIT, Mastercard, MuchBetter, Pays, and Visa.
You must have at least $50 to request a withdrawal. Spin also requests that you upload a photo ID and proof of address before cashing out. An example of proof of address would be a utility bill no later than six months old.
- Is Verification Required? Yes. Photo ID and proof of address.
My Recommended Payout Method: Credit Card
I’d recommend cashing out with crypto because it’s fast, convenient, and doesn’t involve a middleman (e.g., a bank).
However, I was surprised that cryptocurrencies aren’t a withdrawal option—despite being a deposit method.
My other recommendation would involve withdrawing back to your credit or debit card.
This option is available when you use a card to deposit. It’s even more convenient than crypto, with the only downside being an average wait time of 3-5 days.
The max Spin Casino withdrawal is £10,000 (or an equivalent currency) every 24 hours.
You can run the listed £10k figure through an exchange calculator to determine the max cashout in your preferred currency.
Here’s a table with all the available payout options.
| PAYOUT METHOD | MIN WITHDRAWAL | MAX WITHDRAWAL | SPEED | FEES |
|---|---|---|---|---|
|
|
$50 | £10,000 Daily | 3-7 Days | None |
|
|
$50 | £10,000 Daily | 3-7 Days | None |
 |
$50 | £10,000 Daily | 3-7 Days | None |
|
|
$50 | £10,000 Daily | 2-3 Days | None |
 |
$50 | £10,000 Daily | 3-7 Days | None |
|
|
$50 | £10,000 Daily | 2-3 Days | None |
 |
$50 | £10,000 Daily | 1-2 Days | None |
Spin Casino vs Other Sites – Withdrawal Methods
I tried contacting Spin Casino customer service with basic questions, as I normally do when reviewing other gaming sites. However, I couldn’t get past the automated live chat.
Here’s what I was able to find online:
- Support Email Address: [email protected]
- Languages: English
- Live Chat: Automated
- Phone Number: N/A
- Response Time: Not confirmed
Here’s How I Tested
To test Spin Casino’s customer service, I tried the automatic live chat, sent an email asking basic questions about withdrawals which got no response, and browsed their Help Center and FAQs.
Here are some of my interactions.
My Opinion of Spin Casino’s Support
Overall, my experience with customer service at Spin Casino was not positive. The chatbot does not work properly and it is extremely difficult to get in touch with a human who could actually help you.
Most casinos I review make it easy to find customer support contacts—but not this one. Based on my experience, their service is way below average.
The Spin Casino help center does address many FAQs. Therefore, you may find the answers you’re looking for here. You can request additional support after reading the FAQs.
This support is automated chat, which means you’re communicating with a bot rather than a person.
I’d much rather be able to reach a human through email, phone, or live chat.
Spin Casino Vs Other Sites – Customer Service
Generally, I enjoyed the mobile navigation on the site because of its simple yet effective design.
Despite having over 1,000 games, which can make finding games a bit tricky, they organize everything in categories to help you get what you’re looking for.
It’s easy to find your favorite games using the search bar or the filters, and the menu is very beginner-friendly.
Another positive note is that the site is audited by eCOGRA, which helps build some trust because they publish return-to-player data.
Spin Casino’s 97% payout rate makes it competitive with rivals in the international casino market.
However, as I’ve mentioned throughout the review, reaching customer support is nearly impossible. The lack of response to emails and online complaints adds to the overall disappointment with this brand.
Finally, another thing I noticed is that their desktop version loaded extremely slowly compared to other sites I’ve reviewed.
Unfortunately, I experienced some glitches during my sessions, and loading the more complex slots with a desktop computer took a couple of minutes.
The Best Features
- The mobile-optimized website loads fast and works fine in all browsers.
- Slots and table games are the standouts for this casino and offer an excellent variety.
- Simple site layout, making it an excellent casino for new players.
- Games are easy to find, and many are high quality.
Spin Casino Vs. Other Gambling Sites
Spin Casino features more games and banking methods than the average gambling site. It also doesn’t charge fees on deposits or withdrawals, giving it an advantage over some online casinos.
However, this gaming site falls short of the competition regarding withdrawal speed and customer support.
You can see more on how Spin Casino compares to other gambling sites below.
| ONLINE CASINO | BONUS | # OF GAMES | Average RTP | READ REVIEW | START |
|---|---|---|---|---|---|
  |
WELCOME BONUS 100% up to $1,000 | # OF GAMES 1027 | 95-98% | Review | PLAY NOW |
  |
WELCOME BONUS 100% up to $1,000 | # OF GAMES 401 | 95-97% | Review | PLAY NOW |
  |
WELCOME BONUS 100% up to $200 | # OF GAMES 543 | 95-97% | Review | PLAY NOW |
Player Protection
Spin Casino’s responsible gaming page provides tips on playing responsibly. It also discusses available tools to help problem gamblers, including deposit limits and self-exclusion (24 hours to 6 months).
If you’d like to learn more about the subject, you can visit our responsible gambling page.
I also encourage you to check information about gambling laws for specific US states.
My Verdict
I initially concluded my Spin Casino review on the fence about playing here again.
I like the game selection, progressive jackpots, welcome, bonus, and banking options. It’s also great that Spin doesn’t charge fees on deposits and withdrawals.
However, this casino has work to do on its desktop version, withdrawal speed, and support accessibility.
Ultimately, I would play here for another $20-$30 deposit.
However, I’d need to successfully go through the cashout process before considering bigger deposits.
Frequently Asked Questions
After reading this Spin Casino review, you might still have questions. The following FAQs discuss everything from this casino’s legitimacy to whether it offers a no-deposit bonus.
Is Spin Casino legit?
Spin Casino has operated for over two decades and holds licensing in Alderney and the Kahnawake Mohawk Territory (Quebec, CA). It also undergoes testing from eCOGRA for fair gaming.
Does Spin Casino pay out?
I saw complaints about slow Spin Casino withdrawals from a few dozen players. However, some gamblers did contend that they got their money promptly.
What are the games’ payout rates?
Most Spin Casino games I tried offered average or above-average payout percentages. For example, Viking Queen (96.92% RTP) and Bison Boom (96.15% RTP) have better RTPs than most online slots.
Is there a Spin Casino app?
A Spin Casino app is available for iPhone and Android users. I used the desktop and mobile sites, so I can’t say whether the app runs well. Nevertheless, this option is available if you prefer gaming through apps.
What happens if I get disconnected during a game?
Tips from the Spin Casino help center suggest trying a different browser, restarting your internet router, and ensuring that you have location services enabled. One last resort to help with game disconnections includes clearing your cache and cookies.
What happens if I’m locked out of my Spin Casino account?
The Spin Casino help center suggests selecting the forgotten password option on the login page. You’ll then enter your email address and visit your email for instructions on accessing the account.
What is the community like?
The closest thing I found to a Spin Casino community includes a few Reddit threads. These discussions revolved around Spin’s withdrawal process and game integrity.
How can I turn my casino winnings into cash I can use?
You must have at least $50 in your account before withdrawing winnings. Regarding Spin Casino bonuses, you’ll need to meet 70x wagering requirements on the bonus amount before cashing out.
Is there a Spin Casino no-deposit bonus?
I don’t see a Spin Casino no-deposit bonus at the time of writing. Instead, you must deposit at least $20 to qualify for the welcome offer. The welcome bonus includes a 100% match up to $400 plus 10 spins on the Mega Millionaire Wheel.